How to complain

Tell us what went wrong

Get in touch

Ways to contact us

We’re sorry you need to complain. We always try to give you the best possible service but occasionally we don’t always get things right. Thank you for bringing this to our attention and giving us an opportunity to put matters right. 

Below you can find information on how you can make a complaint.

By phone

Some customers find it easier to talk through their issues to help us understand what has gone wrong and how we can help. To talk to a member of our telephone banking team service you can call us.


If you like you can let us know what has gone wrong by completing our online form.

In writing

Alternatively you can write to us:

Click here for the list of addresses

Please include your telephone number so we can call you.

In person

To find you nearest branch use our branch locator.




Already made a complaint?

Looking for an update?

If you have previously raised a complaint and are looking for an update please refer to the contact details provided to you in the text or letter you have received from us. 

Ask for an update

What we need from you

Helpful information

What information do we need and why?

What to expect next

If you don't have a complaint

Additional information

PPI claims

Share an idea

If you are still not happy

Financial Ombudsman

If for some reason we haven’t been able to resolve your complaint within eight weeks, or you’re not satisfied with the resolution you can refer your complaint to the Financial Ombudsman Service.

If you receive a final response letter from us and you want to contact the Financial Ombudsman Service, you’ll need to do this within 6 months of receiving our letter.

You can contact the service by writing to:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
E14 9SR

Alternatively you can phone them on 0800 023 4567

Visit the Financial Ombudsman Service's website

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