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Add your signposting title here… Cancel a Direct Debit by phone

If you could like to cancel a Direct Debit from your Royal Bank of Scotland bank account, just contact our Telephone Banking Team:

Telephone Banking

Personal Customers (Accounts in Scotland) - 03457 242 424 (Overseas +44 131 549 8888)
Personal Customers (Accounts in England & Wales) - 0345 9000400 (Overseas +44 131 242 0017)

Business Customers (Accounts in Scotland) - 0345 6002230 (Overseas +44 8457 121 121)
Business Customers (Accounts in England & Wales) - 0345 6002230 (Overseas +44 131 242 0091)

Minicom (Accounts in Scotland): 0800 404 6160
Minicom (Accounts in England & Wales): 0800 068 1289

Open 24 hours a day.
Calls may be recorded.

Add your signposting title here… Cancel a Direct Debit online
  1. Log in to your Online Banking at www.rbsdigital.com

  2. Select 'Payments and transfers' from the left hand menu.

  3. From the 'Direct debits' section select 'Manage direct debits'.

  4. Select the appropriate Direct Debit from your Direct Debits list then select 'Cancel Direct Debit' and follow the simple instructions on screen.

It may take up to 24 hours for the balance of your account to be adjusted.

If you cancel your Direct Debit at or after 8.20pm (UK time) on the day the payment is due, future payments will have been cancelled. However the payment due on that day will already have been taken and we will not have been able to retrieve it.

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