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Lost or stolen cards

Need emergency cash?

Important information

Report your card lost or stolen

To report your card lost or stolen, please call us straight away on:

0870 513 3550 - Minicom 0800 404 6160 (accounts in Scotland)

0800 056 4386 - Minicom 0800 068 1289 (accounts in England & Wales)

Once you’ve reported your card is lost or stolen, your new card will be with you within five working days.

If you're overseas and have lost your card or had it stolen, please call us immediately on the following numbers:

+44 1268 500 813 (accounts in Scotland)

+44 1183 732 674 (accounts in England & Wales)

Lines are open 24 hours a day. Calls may be recorded. The maximum call charge from a BT landline is 8p plus 8p per minute. Calls from other networks may vary.

Year of University Amount of overdraft you can apply for
1st Up to £1000
2nd Up to £1250
3rd Up to £1500
4th Up to £1750
5th Up to £2000
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Support when you need it

Emergency Cash

If your debit card is lost or stolen, our Emergency Cash service makes sure you can access your money from our ATMs.

  • If you’re are a Digital Banking or Telephone Banking customer, you can access up to £300. 
  • If you’re not registered for these services, you can still get £60 to tide you over. 

You need to have the money in your account to withdraw it & you'll need at least £20 in your account to use the service.

When you call we will ask some security questions, then provide a code that allows you to withdraw your money from any RBS or NatWest cash machine in the UK.

 

To report your card lost or stolen, please call us straight away on:

0870 513 3550, Minicom 0800 404 6160 (accounts in Scotland)

0800 056 4386, Minicom 0800 068 1289 (accounts in England & Wales)


If you're overseas and have lost your card or had it stolen, please call us immediately on the following numbers:


+44 1268 500 813 (accounts in Scotland)

+44 1183 732 674 (accounts in England & Wales)


Lines are open 24 hours a day. Calls may be recorded. The maximum call charge from a BT landline is 8p plus 8p per minute. Calls from other networks may vary.

at-atm-on-phone-rbs

Mobile Banking

Get Cash without your card

Our Mobile app lets you withdraw money without using you bank card.

Simply open the app, choose the amount you want to withdraw (up to £250 a day) and we’ll send you a time-limited secure code you can use at any RBS, NatWest or Tesco cash machine.  Limits apply.

Our Mobile app is available to customers who use Digital Banking and have a UK mobile number starting 07. The app can be downloaded on iOS, Android, Windows Phone's or Blackberry.  

Find out more about Get Cash

Helpful banking

Reasons to switch to RBS

Our switching guarantee

Switching your banking to us is simple and hassle free. We’re part of the Current Account Switch Guarantee scheme, and have an expert team who will move your banking to us in just 7 working days.

Switch your banking to RBS

Feel rewarded with Cashback Plus

Earn Cashback Plus Rewards when you’re shopping. Use your RBS Visa Debit card on qualifying purchases at participating retailers.  Available on our personal current accounts held in mainland UK, except for Basic, Step and Cash accounts and current account mortgage products. Over 18's only.

Read more about Cashback Plus

Get the Mobile app

Quick, safe and easy to use, the NatWest Mobile Banking app lets you stay in control of your money when you’re out and about. Simply download it to your phone and you can transfer money, check your balances, top up your phone and much more.

More about mobile banking

Text me the app

Better Digital Banking

Our award winning online banking makes it easy to manage the things you do everyday. You can see your transactions and balances. You can transfer money and pay bills. You can also manage standing orders, track savings and even set up text and email alerts.

More about Digital banking

Digital Banking available to RBS personal account customers who have a RBS debit card.

Our Mobile app is available to customers who use Digital Banking and have a UK mobile number starting 07.
The app can be downloaded on iOS, Android, Windows Phone's or Blackberry.  

What's next?

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