Royal Bank of Scotland customers can call:
0345 301 5432
0800 027 1368
Monday to Friday (9am-5pm, Saturday 9am-2pm)
Bank holidays (9am-3pm) - excluding Christmas Day & Boxing Day when closed
When you call us we will take the time to understand your situation. We will talk through your income (including any Benefits you receive) and your expenditure (including all of your bills and outgoings). We will then talk to you about the options available to help you.
Before you call us, we recommend that you have the following to hand so that you have the most effective experience:
- Your monthly income (including any benefits, overtime, bonuses)
- Your monthly household spending
- The amount you owe
- The number of organisations you owe money to
If you don't bank with Royal Bank of Scotland, call your own provider as soon as you can.