Card Payment Support Zone | Royal Bank of Scotland

Card payment support zone

Don't recognise a card payment? Need help with a card payment?

A quick internet search can help, or check our list of most common retailers and service providers, and their trading names

View a list of retailers
If you still have an issue with a payment, we're here to help.

Are you a Williams & Glyn customer?

If you need help with a debit or credit card payment, please contact us on the numbers below

Debit card Payments: 0345 307 3479 (+44 (0) 1512447116 if calling from abroad) Monday-Friday 8am-6pm. 


Credit Card Payments: Consumer 0345 366 1186, for Commercial 0345 366 6007. Monday-Friday 8am-8pm, Saturday 9am-5pm

Need to cancel a regular payment

Need to cancel a regular payment?


You can cancel a regular debit or credit card payment by simply giving us a few details

A regular debit or credit card payment is not a direct debit or a standing order. It's a regular payment made from your card, like a subscription to a publication or a service, such as Netflix.


Cancel a regular debit card payment online


Cancel a regular credit card payment online

Do you know your consumer rights

Do you know your consumer rights?


Often the quickest way to solve the problem is to contact the supplier so make sure you know your rights first.

Paying for things using your debit or credit card is quick and easy, but sometimes things don't go as smoothly as planned. When something goes wrong, it helps if you know your rights. Consumer rights guide

Not received goods or services

Not received goods or services?


Start a claim for goods or services you haven't received.

The best place to start if you've not received goods or services you've paid for by debit or credit card is by contacting the company you bought them from. But we realise this is not always possible, for example if the company has gone out of business, so you can't resolve the issue with them, maybe we can help you raise a claim


Start a claim for missing goods or services paid for by a debit card


Start a claim for missing goods or services paid for by a credit card

Add your signposting title here… Not found what you are looking for?

If you suspect fraudulent activity on your account, it's important that you take action right away. We have more information on how to do this on our dedicated fraud page.

Go to our dedicated fraud page
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