Stay Safe Online

How to protect yourself

Find out how to minimise risk

Download free IBM Rapport software to keep you safe
Ways to bank safely Hints and tips to keep you safe

Beware of online threats

Avoid ID theft

Keep your computer up to date
Security Operating system updates

The latest operating systems - such as Windows XP and above and Mac OS X - can automatically keep themselves up-to-date.

This typically means that you have the option to have updates automatically downloaded as soon as they're available, helping to protect your computer from security breaches. Take the time to review your settings.

You can find out more about updating your operating system by visiting the Microsoft or Apple websites.

Microsoft Update 

Apple Software update

It is important to keep ALL software up to date, including Adobe and Java.

Use 'strong' passwords

Browse more safely

Use secure networks
Security Secure networks

Many laptops and handheld computers now come with built-in wireless networking.

And the most common wireless device that could introduce risk at home is the wireless router used to connect your computer to the internet.

Most wireless routers are delivered without their security features turned on. Leaving your wireless network unprotected could be an open door for nosy neighbours - or even worse - malicious attackers searching for wireless networks to break into.

Attackers who access your network could anonymously hijack your internet connection and steal personal information stored on your computer.

How to secure your wireless router at home

If you are not sure how to complete some of these tasks, ask someone with computer experience whom you trust to help.

Refer to the documentation that came with your hardware to find out how to protect the router 

Make sure that every computer using your wireless router has a firewall 

Use a strong password to access the wireless router 

Enable WPA 2 encryption instead of WEP where possible as it is a stronger solution.

Get Safe Online provides guidance about how to protect a wireless network.

Our Digital and Mobile Security Promise We put your safety and security first

Whether you’re banking online or using our Mobile Banking app, rest assured you are protected by our Secure Banking Promise.

1.We'll refund any money paid out of your account by a fraudster, as long as you’ve kept your security information secret

2.We'll protect you 24/7 by monitoring your account and using the latest technology to keep you safe

3.We'll help you protect yourself with tips on staying secure and free tools for extra protection

Remember to take sensible precautions

Keep your antivirus and firewall software up to date, and download and install the free IBM Rapport security software.

That's why we will refund any money paid out of your account by a fraudster, as long as you’ve kept your security information secret.

Find out how to be protected by our promise

Using Websites to check if your data has been leaked.

After a spate of high profile data security breaches on social networking sites such as LinkedIn, Yahoo and MySpace, a number of campaigns promoting web sites where you can check if you are at risk of such data breaches have been published on the internet.

Whilst such sites are legitimate, please use them with caution

The following steps will help you stay safe

  • Do not key any personal account information into these types of sites
  • If you identify any issue when using these sites, please change your associated password immediately
  • Use a secure password manager to help you to remember the number of passwords we individually hold
  • Use passwords which are not easily guessed by fraudsters
  • Where possible use two factor authentication such as a card reader
  • If you are contacted by anyone asking you for personal data, Passwords or to move money it is likely to be a scam
  • If you suspect that any known or suspected breach has exposed your financial details contact us immediately
How to protect yourself Three easy tips for banking safely online

It takes 2 minutes to protect yourself online

Anti-virus software alone isn't enough. Download our free IBM Trusteer Rapport security software, which:

  • Confirms that you're connected to our website
  • Shields your online banking details from prying eyes
  • Protects your card details when shopping online

It's a simple two step process that only takes a few minutes, download then install the software

IBM Rapport works on PCs, laptops and Macs only. It is not available for Tablets / Mobile devices.


Download free IBM Rapport security software
Mobile security hints and tips Keeping you safe when you're on the move

Security Passwords

When creating a password for your mobile device:

  • If possible, use numbers and symbols as well as letters
  • Don’t use your PIN or re-use other passwords
  • Don’t use family names or birthdays as these are easy to guess

About your device
Security About your device

We recommend that you don’t remove any security controls from your handset/device (this is know as jailbreaking or rooting). Make sure you keep your device’s operating system up to date – upgrades often include increased security measures.

Text messages and emails
Security Text messages and emails

Fraudsters often send unsolicited text messages and emails to try and get you to tell them your personal information.

  • RBS will never ask you for your full PIN or password.
  • Never respond to any unexpected or suspicious emails.
  • Don't click on any links or attachments within unexpected or suspicious emails.

In public places
Security In public places

When you’re using Mobile Banking in a public place, make sure people can’t look over your shoulder, you can get a privacy screen for your tablet to make it harder for people to see what you’re doing.

Official app stores
Security App stores

Only download mobile apps from official app stores such as the iTunes app store, Google Play store and Blackberry App World. Our apps are only available from official app stores.

Websites and apps
Security Websites and apps

Don’t download content from websites unless you are sure that the website is reputable – this will help to avoid downloading malicious software that enables others to access your personal information. 

Verified by Visa Additional protection when using your card

RBS Secure provides you with additional security when shopping online at participating merchants. Simply ensure that  your contact details are up to date with us so when using your card and verification is requested against a transaction, we can send you a One Time Passcode to your chosen, verified channel of communication

Security Download free software to keep you safe
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