How to protect yourself

Find out how to minimise risk

Download free software to keep you safe

Ways to bank safely

Hints and tips to keep you safe

Beware of online threats

Avoid ID theft

Keep your computer up to date


Operating system updates

The latest operating systems - such as Windows XP and above and Mac OS X - can automatically keep themselves up-to-date.

This typically means that you have the option to have updates automatically downloaded as soon as they're available, helping to protect your computer from security breaches. Take the time to review your settings.

You can find out more about updating your operating system by visiting the Microsoft or Apple websites.

Microsoft Update 

Apple Software update

It is important to keep ALL software up to date, including Adobe and Java.

Use 'strong' passwords

Browse more safely

Use secure networks


Secure networks

Many laptops and handheld computers now come with built-in wireless networking.

And the most common wireless device that could introduce risk at home is the wireless router used to connect your computer to the internet.

Most wireless routers are delivered without their security features turned on. Leaving your wireless network unprotected could be an open door for nosy neighbours - or even worse - malicious attackers searching for wireless networks to break into.

Attackers who access your network could anonymously hijack your internet connection and steal personal information stored on your computer.

How to secure your wireless router at home

If you are not sure how to complete some of these tasks, ask someone with computer experience whom you trust to help.

Refer to the documentation that came with your hardware to find out how to protect the router 

Make sure that every computer using your wireless router has a firewall 

Use a strong password to access the wireless router 

Enable WPA 2 encryption instead of WEP where possible as it is a stronger solution.

Get Safe Online provides guidance about how to protect a wireless network.


Our Digital and Mobile Security Promise

We put your safety and security first

Whether you’re banking online or using our Mobile Banking app, rest assured you are protected by our Secure Banking Promise.

1.We'll refund any money paid out of your account by a fraudster, as long as you’ve kept your security information secret

2.We'll protect you 24/7 by monitoring your account and using the latest technology to keep you safe

3.We'll help you protect yourself with tips on staying secure and free tools for extra protection

Remember to take sensible precautions

Keep your antivirus and firewall software up to date, and download and install the free Rapport security software.

That's why we will refund any money paid out of your account by a fraudster, as long as you’ve kept your security information secret.

Find out how to be protected by our promise

How to protect yourself

Three easy tips for banking safely online


Mobile security hints and tips

Keeping you safe when you're on the move




When creating a password for your mobile device:

  • If possible, use numbers and symbols as well as letters
  • Don’t use your PIN or re-use other passwords
  • Don’t use family names or birthdays as these are easy to guess

About your device


About your device

We recommend that you don’t remove any security controls from your handset/device (this is know as jailbreaking or rooting). Make sure you keep your device’s operating system up to date – upgrades often include increased security measures.

Text messages and emails


Text messages and emails

Fraudsters often send unsolicited text messages and emails to try and get you to tell them your personal information.

  • RBS will never ask you for your full PIN or password.
  • Never respond to any unexpected or suspicious emails.
  • Don't click on any links or attachments within unexpected or suspicious emails.

In public places


In public places

When you’re using Mobile Banking in a public place, make sure people can’t look over your shoulder, you can get a privacy screen for your tablet to make it harder for people to see what you’re doing.

Official app stores


App stores

Only download mobile apps from official app stores such as the iTunes app store, Google Play store and Blackberry App World. Our apps are only available from official app stores.

Websites and apps


Websites and apps

Don’t download content from websites unless you are sure that the website is reputable – this will help to avoid downloading malicious software that enables others to access your personal information. 


Verified by Visa

Additional protection when using your card

Sign up for Verified by Visa to help protect against unauthorised card use and to enable you to shop safely when you’re online.

Verified by Visa protects your shopping when you use any one of more than 300,000 websites across Europe.


Download free software to keep you safe

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