Text message and Smishing

Text message (SMS) phishing Protect yourself against this scam

What is SMS phishing?

This is when a fraudster sends a text message to say there's a problem with your bank account and ask you to call a phone number. If you do so, fraudsters will try to trick you into giving away your personal and security information.

Other messages may be from fraudsters pretending to be your bank, saying that personal information about you has been posted on the internet and ask you to visit a website. Using the link in the message may lead to an attempt to infect your computer or mobile device with a virus.

What do I do if I receive this kind of message?

  • We will never ask you for your full security number and full password by text or email
  • Do not phone the number included in the message, as fraudsters will try to trick you into giving away personal information
  • Do not click on any links or type them into your browser, as your device or computer could be infected with malicious software
  • If you have already clicked on a link, it is advised to run a scan with your antivirus software to check your device for any malicious software.
  • Keep your phone's security software up to date

Forward any suspicious texts referring to Royal Bank of Scotland to the number 88355

This is not a premium rate number. Standard network rates apply, please contact your network provider for more information on charges

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