What is voice phishing (also called vishing or telephone fraud)?
These are unsolicited phone calls from fraudsters which encourage you to give out your personal details, such as your card, PIN or card reader codes. The fraudsters can pretend to be your bank, the police, or any other official company.
Sometimes you may get a 'warm up' call where no information is discussed. This is to set the scene for a later call where you may be asked for information.
How to avoid becoming a victim of voice phishing
- Never give your full Digital Banking security number / PIN or full Digital Banking password to anyone, even a caller claiming to be from your bank or the police
- Never give out your card reader codes to anyone
- If you get a call asking you for this information, end the call immediately
- If you receive a suspicious or unexpected call, always verify the caller using an independently checked phone number such as a contact number from our website
- If you receive a request to download software to connect to your PC, and you have not initiated the conversation with the company, decline to do so.