Mobile Banking - Our Latest Update | Royal Bank of Scotland

Mobile Banking

Man sitting on a bench using his mobile banking app.

Great news, we've updated our app

Get the app

App available to Digital Banking customers with a UK or international mobile number in specific countries.

Latest mobile app updates

App notifications

You can choose to receive helpful notifications on your iPhone. These notifications will help you to make the most of your app and stay on top of your finances.

Introducing 'My profile'

‘My profile’ is a new area in the app where you can now easily update your details, settings and your notifications.


To view your profile tap the icon on the top right of your accounts home screen on your iPhone when you log in.

Download the app on selected international mobile numbers

If you have not been able to download the app because you’ve got an international mobile number,  now you can.


You can now download and use our app on the following international mobile numbers on your iPhone.


These include:


Australia, Belgium, Cyprus, Denmark, France, Gibraltar, Greece, Hong Kong, Ireland, Malta, New Zealand, Poland, Singapore, South Africa, Spain, Sweden and Switzerland.

Past updates to the app
Send international payment with the mobile app

An image of an iPhone showing the new 'Make international payments' screen within the Royal Bank app.

Add your signposting title here… Send international payments straight from your app!

Do you need to send money abroad?

You can now send international payments with your mobile app in a few simple steps, without having to login to Digital Banking or visit a branch:

  • Tap 'International payments' on your Account Summary screen
  • Choose an existing payee from your list
  • Enter an amount, select delivery payment speed and allocate fees
  • Check the details and when you're happy, confirm the payment

Payments must be made on Digital Banking before you can pay through our app.

Need help? Send us a secure message through your app!

We have added a handy new feature to our mobile app. You will now see an option to message us in the ‘need help’ section.

You can use this feature to send us a secure message if you need help.

  • Our team are available from 8am to 6pm, if you message us outside of these hours we’ll get back to you the next day
  • When you send us your message you will be able to see the expected response time
  • We will send you a text to let you know once we have replied to your message
Secure messaging
New look registration

Registering for the first time or re-registering for the app if you’ve forgotten your details is now even easier on your iPhone.

  • We’ve added new guidance to make it easier to find the details you’ll need to access our app. Should you need assistance when registering or re-registering our webchat team are here to help.

Registering for the app using an Android phone just got even easier.

  • When registering for the app you can now automatically add the activation code you’ll be sent you by text without having to leave the app, making it even quicker to get started. 
New look registration
Personalised greeting
Personalised greeting

We want you to get the best experience from you app so we have now included personalised greetings. 

  • You will now receive a personalised greeting each time you log in
  • Name not showing correctly? Update it in 'settings'
Our improved support screen

An image of an phone showing the new Help and Support screen for within the Royal Bank app.

Add your signposting title here… New look Help & Support section

We have moved our 'Need Help' section to the bottom of your mobile app screen.

We want it to be easy for you to get information and contact us when you need to.

Here you will find:

 Your 10 digit customer number that you need for logging in to Digital Banking or when you ring us

 Our frequently asked questions and the chance for you to ask us something else

 'Show me how to' demos that explain how to use our mobile app services like Get Cash

 'Near Me' helps you find the nearest branch or cash machine

 Our Security Centre, for tips on stay safe when banking digitally

And more to be added soon!

Balance screen

An image of an Android phone showing the available balance icon on the screen.

Add your signposting title here… Your balance explained

Do you know what the difference is between your Balance and 'Available Balance'?

We make it easy to work out, just click on the information icon when checking your balance in the app but while you are here:

  • Balance - the amount of money in your account at the present time
  • Available balance - is your balance minus any pending transactions on your account, such as a debit card payment
Learn more

Getting started is simple

To begin banking with the Royal Bank mobile app all you need is a UK mobile number and your Digital Banking details to hand.

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