Text Alerts | Royal Bank of Scotland

Royal Bank Text Alerts

Text Alerts

The no fuss way to keep tabs on your account

Guide to setting up Text Alerts

Available to Royal Bank of Scotland personal customers aged 11+, with an eligible account, and a vaild UK mobile or email address.

Sign up for text alerts

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Add your signposting title here… How to sign up for text alerts

Just go to Digital Banking (you’ll find the ‘Alerts’ link in the menu on the left), click ‘Manage my alerts’ and select the ones you want in addition to the ones you get automatically. 

You can also set up alerts by calling us on 03457 242424 (minicom 0800 404 6160) or talking to us at your local branch. Find your nearest branch

Log in to Digital Banking
How do text alerts help me?

Although it’s easy enough to check on your account at a cashpoint, it’s a lot easier to get your balance and other ‘need to knows’ sent straight to your mobile. Especially at Christmas when you’re likely to be on the go.

You can sign up to receive...

Weekly balance updates

To help you manage your money, we can send you an update of your current and available balance at a set time of your choosing.

By logging into your Digital Banking and selecting the 'Alerts' tab on the left hand menu your are able to change your alert preferences.

 

You can choose to receive an alert on a particular day of the week and at a set time.

 

E.g. Every week we can text you your balance on Monday morning at 10am so you know what you have available for the week. Or at Friday at 6pm so you know how much you have to celebrate at that weekend party you are going to.

When you balance goes above or below a certain limit.

To help you manage your money, these messages will let you know if you're about to go below your desired limit or if you have received a credit that has pushed your balance above a limit you have chosen.

By logging into your Digital Banking and selecting the 'Alerts' tab on the left hand menu your are able to change your alert preferences.

 

You can choose to receive an alert if your morning balance drops above or below a certain limit.

If you are about to slip into an unarranged overdraft limit

To help you manage your money, we will let you know if you're about to slip into an unarranged overdraft or have items that are due to returned unpaid.

We will send you an alert to let you know if:

 

  • You don't have enough money in your account to cover a payment (e.g. Direct Debit) and we're going to return it unpaid and charge you a fee
  • You don't have enough money in your account to cover a payment and we're going to pay it, creating an unarranged overdraft and charging you a fee
  • You're already using an unarranged overdraft and we were unable to sent you an alert in advance (e.g. if you make a payment on a train or plane and it's not possible to check there's enough money in your account. In these circumstances, you many have already incurred an unarranged overdraft usage fee before we are able to send you an alert)
  • You've been using an unarranged overdraft for five or more consecutive days.

 

You can minimise or avoid fees by crediting your account with cleared funds by the time given on your alert.

 

We will only send one alert per registered account on any given day. If we send you an alert to inform you an item has been paid and you've gone overdrawn, you will not receive a second alert if a further item is returned unpaid on the same day.

You will receive automatically (as long as we have your mobile number)...

Notification when we send you a new card.

We will send you a text confirmation to let you know when we have posted you a new debit/credit card. 

We will send you a text message when we send you a new debit/credit card. This can be because you have called to report your card lost or stolen and asked for a new one to be sent, or because you have recently opened a new account and we are sending you the debit card that accompanies it.

 

If you've provided us with a UK mobile number, you will be automatically receiving these alerts. If you haven't, just update your mobile number through Digital Banking, over the phone or in your local branch.

Confirmation when you create or amend a payment

This is when you have given us the account number, sort code and reference of a person that you want to make a payment to from your account. 

We will send you a text message to confirm when payment details has been set up or amended successfully.

 

If you've provided us with a UK mobile number, you will be automatically receiving these alerts. If you haven't, just update your mobile number through Digital Banking, over the phone or in your local branch.

Confirmation when you change your contact details

This is when you contact us to ask to change your adress or telephone number

We will send you a text message to confirm the details have added and amended successfully.

 

If you've provided us with a UK mobile number, you will be automatically receiving these alerts. If you haven't, just update your mobile number through Digital Banking, over the phone or in your local branch.

Find out more about our mobile banking app
Add your signposting title here… Keep on top of your Christmas spending with our mobile app

If you haven’t got it yet, you can download our app. Now we’ve added a load of new features, it’s got everything you need to keep an eye on your balance and do your everyday banking on the go. 

Available on most smartphones to Royal Bank customers with Digital Banking and a UK mobile number.

Find out more
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