Manage your Black account - Royal Bank of Scotland

Manage your Black Account

Black account benefits

Exclusive for our Private customers

Manage your Black account - Royal Bank of Scotland Get in touch

Alongside your Private Banking Manager you also have access to our dedicated telephony and webchat teams, making it easier to stay in control of your finances and help you achieve your goals.

Private Banking Manager

For expert banking support call your Private Banking Manager anytime.  They'll have the latest exclusive offers and will be happy to meet whenever and wherever suits. 

Book an appointment
NatWest Private Team Book an appointment

From making your money work harder, reviewing your financial goals or getting set-up for mobile banking. Your Private Banking Manager is here to make your life easier and run more smoothly.

If you don't have their mobile number to hand. You can call our dedicated telephony team who can book an appointment for you.

   

Customers with Private Banking Managers

Telephone 0333 202 3332
International +44 131 278 3507
Minicom 0800 027 1398

Customers without Private Banking Managers

Telephone 03457 24 24 24
International +44 131 549 8888
Minicom 0800 404 6160

Dedicated WebChat service

On the move? Have an urgent question? Our Web Chat team can help you with account queries, book an appointment with your Private Banking Manager and more. 

Chat now
NatWest Private Team Chat with our team online

Our dedicated WebChat team is on hand 24/7, to help you. They can help you with things like:

  • Real-time balances and up-to-the-minute statements;
  • Online banking and the mobile app;
  • Instant transfers between your Royal Bank of Scotland accounts, paying bills and making payments;
  • Managing Direct Debits and standing orders; and
  • Arranging a free Financial Health Check with your Private Banking Manager.  

 
I need help with my Black Reward Benefits
Login in to membership services to get all the information you need about your benefits and use them online.

24/7 telephony service

Speak to our UK-based team anytime. Reach them directly (no automated telephone system) and you’ll only be transferred if it’s absolutely necessary. 

Call us
NatWest Private Team Telephone banking

Wherever you are – home or abroad – call our dedicated telephone banking team (Private 24) at any time, day or night. They can help you with several things including:

  • Transfers, payments and international payments;
  • Balances and up-to-the-minute statements;
  • Managing your Direct Debits and standing orders;
  • Arranging a free Financial Health Check; and
  • Booking an appointment with your Private Banking Manager.  

Customers with Private Banking Managers

Telephone 0333 202 3332
International +44 131 278 3507
Minicom 0800 027 1398

Customers without Private Banking Managers

Telephone 03457 24 24 24
International +44 131 549 8888
Minicom 0800 404 6160

  
I need help with my Black Reward Benefits
Login in to membership services to get all the information you need about your benefits and use them online.

If you are based in England or Wales, instead of a Private Banking Manager you will have a Bank Manager or Relationship Bank Manager. Unless stated otherwise, all services are still available to you.

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