Manage your Black account - Royal Bank of Scotland

Manage your Black Account

Black account benefits

Exclusive for our Private customers

Manage your Black account - Royal Bank of Scotland Get in touch

Alongside your Private Banking Manager you also have access to our dedicated telephony and webchat teams, making it easier to stay in control of your finances and help you achieve your goals.

Private Banking Manager

For expert banking support call your Private Banking Manager anytime.  They'll have the latest exclusive offers and will be happy to meet whenever and wherever suits. 

Book an appointment
NatWest Private Team Book an appointment

Your Private Banking Manager will have given you their mobile number to call. Alternatively, you can call our dedicated telephony team who are on hand and can book an appointment for you.

Top tip
Save your Private Banking Manager's contact details in your mobile for the future.  

Customers with Private Banking Managers

Telephone 0333 202 3332
International +44 131 278 3507
Minicom 0800 027 1398

Customers without Private Banking Managers

Telephone 03457 24 24 24
International +44 131 549 8888
Minicom 0800 404 6160

Dedicated WebChat service

On the move? Have an urgent question? Our Web Chat team can help you with account queries, book an appointment with your Private Banking Manager and more. 

Chat now
NatWest Private Team How can we help you?

Our specialist WebChat team is on hand 24/7 to help you. They’re here to help you with things like:

  • Using and claiming your Reward Black benefits;
  • Real-time balances and up-to-the-minute statements;
  • Online banking and the mobile app;
  • Instant transfers between your Royal Bank of Scotland accounts, paying bills and making payments;
  • Managing Direct Debits and standing orders  

24/7 telephony service

Speak to our UK-based team anytime. Reach them directly (no automated telephone system) and you’ll only be transferred if it’s absolutely necessary. 

Call us
NatWest Private Team Exclusive telephony service

Wherever you are – home or abroad – you can take advantage of our dedicated Telephone Banking service at any time, day or night. Our team can help you with several things including:

  • Transfers, payments and international payments;
  • Balances and up-to-the-minute statements;
  • Managing your Direct Debits and standing orders;
  • Using and claiming your Reward Black benefits;
  • Booking an appointment with your Private Banking Manager  

Customers with Private Banking Managers

Telephone 0333 202 3332
International +44 131 278 3507
Minicom 0800 027 1398

Customers without Private Banking Managers

Telephone 03457 24 24 24
International +44 131 549 8888
Minicom 0800 404 6160

If you are based in England or Wales, instead of a Private Banking Manager you will have a Bank Manager or Relationship Bank Manager. Unless stated otherwise, all services are still available to you.

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