Manage Account Benefits - Reward Black Account - Royal Bank of Scotland

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Manage your Reward Black Account

Exclusive for our Premier customers

Log in to Membership Services Set-up your Black account

“Black account” refers to Black and Reward Black accounts

Your account benefits

Travel benefits

 

Worldwide Travel Insurance

Worldwide travel insurance that covers you and your family for trips up to 90 days including 31 days for winter sports. The policy also includes £10 million medical expenses cover. Underwritten by U K Insurance Limited.

What you need to know

  • Cover for you, your partner and dependent children who are under 18 (or under 23 if in full time education) at the start of the journey. Children must be living at the home address (or with the other parent), and be neither married or in a Civil Partnership
  • Your partner is the person you, the account holder, live with at the same home address in a relationship, whether married or cohabiting
  • You can also purchase additional cover such as Business, Golf, Weddings & Hazardous Activities
  • To find out if you can extend your travel insurance to include cover for any new or existing medical conditions please visit our travel insurance website or call 0345 266 8801 (or Minicom 0370 600 0856). You may have to pay extra for this or you may find that your condition cannot be covered. Lines are open: 8am-8pm Monday - Friday, 9am-5pm Saturday, 10am-5pm Sunday and 9am-5pm on bank holidays. We are closed Christmas Day, Boxing Day, New Years Day and Easter Sunday. Calls may be recorded.
  • If anyone covered by this policy is aged 70 or over, you must call us each year in order to obtain cover. You will need to pay an annual premium of £75 per person insured aged 70 or over and be medically screened.
  • If you have an existing medical condition, you may have to pay an additional premium or accept that your cover may exclude certain conditions.

How do I make a claim?

 

To make a travel insurance claim please click here or call us on 0345 266 8801. Minicom 0370 600 0856. Lines are open 9am-6pm Mon-Fri, and closed Saturday, Sunday and bank holidays.

 

If you need emergency assistance whilst abroad call us on:
0345 266 8801 or +44 1252 308 793. Lines are open 24/7, 365 days a year. Charges may apply. Calls may be recorded.

Worldwide Airport Lounge Access

With Priority Pass™ you can have unlimited visits to over 1,000 VIP airport lounges around the world. You can also bring travel guests, for a payment of £15 each.

What you should know:

  • We'll automatically send you a membership card to Priority Pass™ in the post when you open or upgrade to a Reward Black Account
  • Make sure you download the Priority Pass app before you travel to check lounge listings, opening & closing times and any restrictions that may be in place.
  • You will need your membership card to gain access to lounges. If you have a joint account and are travelling with the other account holder. You will both need to have your membership cards with you, and present them upon arrival at a lounge.
 

Airport lounges are owned and operated independently of Priority Pass. Admission is granted subject to capacity and at the discretion of the lounges.

Download the Priority Pass app


Call us for help or to get a new card on 0345 266 8801 (Minicom 0370 600 0856). Lines are open 24/7, 365 days a year. Calls may be recorded.

Travel money

Get preferential rates on foreign currency from our Travel Money service – we’ll even deliver the money to your door.

What you should know:

 

  • Preferential exchange rate on foreign currency - minimum order of £100 applies
  • 0% Commission on all foreign currencies
  • Free delivery to your home or a branch of your choice within the UK
  • Payment from any UK credit or debit card

 

How do I order travel money:

 

You can order travel money online or call us on 0345 266 8801 (Minicom 0370 600 0856).

 

Lines are open: 8am - 10pm Monday to Friday and 10am - 8pm on Saturdays and Sundays (excl. bank holidays). Calls may be recorded.

Black Travel Service 

Book your travel through the Black Travel Service to get a 10% discount.

What's included?

- Book through us to get 10% off the published base price on holidays, hotels, tours and cruises, weekends away, car hire and more from over 100 different tour and cruise operators. Subject to exclusions.  
- Complimentary car hire upgrade when booked through this service

 

What you should know

- No credit card or booking fees

Discounts available

10% discount off the published base price available via the Black Account Travel Service on all available travel products. Certain bookings cannot be made through the Black Account Travel Service as they cannot be made through a travel agency.

 

Book your discounted travel

Book online or call us on 0345 266 8801. Minicom 0370 600 0856. 8am-8.30pm Mon-Fri, 8am-6pm Sat-Sun, closed Christmas Day. Calls may be recorded.

 

Protection benefits  

 

Mobile Phone Insurance

Your policy covers loss, theft, damage and breakdown (once your warranty has expired). Underwritten by Aviva Insurance Limited.

What’s included?

  • You’re automatically covered but we recommend that you register your handset to make the claims process quicker
  • Worldwide cover for your mobile phone against loss, theft, damage or breakdown. Please note if you’re outside of the UK we won’t replace your device until you return
  • 4 successful claims during any 12 month period
  • Unauthorised calls following loss or theft for up to £2,500 (inc VAT) for monthly contracts and £100 (inc VAT) for pay as you go customers
  • Accessories covered up to £250
     

What you need to know

  • Devices with a screen size more than 7 inches are not covered
  • Covers the phone used on a daily basis by you, your partner and/or your children under 18 years old who live at home with you (under 23 years old if they are still in full time education and living at home with you outside term time). There is no cover for phones owned by your employer.
  • There is a £100 excess for each successful claim.
    Our replacement phones are refurbished handsets in ‘as new’ condition using genuine manufacturer parts.
     

How do I make a claim?

Claims should be reported as soon as possible when theft, loss, damage or breakdown is discovered.
If your phone has been lost or stolen, you must contact your network provider within 24 hours (48 hours if you’re outside the UK)


If your phone is stolen, you should inform the police and get a crime reference number as soon as reasonably possible
 
Register your claim online or call us on 0345 266 8801. Minicom 0370 600 0856.

 

Lines are open: 8am-8pm Monday to Friday. 9am-6pm Saturday, 10am-5pm Sunday and 10am-6pm on bank holidays, closed on Christmas Day. Calls may be recorded

UK and European car breakdown cover

Green Flag provide UK & European Car Breakdown cover which includes returning you and your vehicle to your home address in the UK and options to get you to your destination if your vehicle can’t be fixed.

What's included?

- UK and European roadside assistance 
- Homecall cover and recovery service to a destination of your choice if your car can't be fixed

What you should know

- Cover for vehicles you own that are kept and registered at your home address
- Covers anyone driving or travelling in the vehicle
- Outside of the UK, European cover only applies for vehicles less than 16 years old at the start of the trip
- Maximum of 5 call outs in any 12 months
- Doesn’t cover any repair costs once the insured vehicle has been transported to a garage or repairer
- If a repair cannot be completed by the end of the working day we will arrange for transportation, a hire car or local overnight accommodation – conditions apply


Broken down and need assistance?

Call us on 0345 266 8801. Minicom 0370 600 0856. If you break down outside the UK you can call Green Flag on +44 (0) 2392 668 814. Lines are open 24/7, 365 days a year. Charges may apply. Calls may be recorded.

Home emergency service

Rest assured knowing you have 24/7 cover up to £750 (inc. VAT) for home emergency call-out and repair.  

What's included?

- 24/7 cover up to £750 (inc. VAT) for home emergency call-out and repair
- Local tradesman fix plumbing problems, gas or electricity failure, water failure, and broken or damaged windows

 

What you should know:

- Excludes boilers over 10 years old, or with an output over 75kw
- No cover for homes unoccupied for more than 60 consecutive days
- This is not a home insurance policy, nor a maintenance contract
- You don't need to pay the tradesman as we will instruct the repairers
- Cover for the account holders main and second home in the UK (excluding properties you rent out). Exclusions apply

 

Call us for help or to make a claim

 

Call us on 0345 266 8801. Minicom 0370 600 0856. Lines are open 24/7, 365 days a year. Calls may be recorded.

 

 

Leisure benefits  

 

24/7 Black Concierge

Your concierge team is staffed by passionate, experienced specialists who are experts in the fields of travel, dining, retail, entertainment and property.

What you need to know

- If you want to secure a reservation at a top restaurant, plan a surprise children’s birthday party or find your dream country home, our team are here to help. Conditions apply.

 

We're here to help   

Email us on rbsblackaccountconcierge@tengroup.com

Alternatively, call us on 0345 266 8801. Minicom 0370 600 0856. Lines are open 24/7. Calls may be recorded.

 

Black Ticket Service

Book through us to receive 25% cashback on tickets for concerts, theatre shows, musicals, operas, sporting events and more throughout the UK and Ireland.

What's included?

- Order up to six tickets through the booking service for each event, up to four bookings a year

 

What you should know:

- You can order more than six tickets, but you will pay full price for any additional tickets
- You can't resell your tickets and must also be attending the event
- Cashback is calculated on the full price of the ticket including fees and will be paid into your account within 30 days 
- Tickets for sporting events can only be booked online

 

Order your discounted tickets

Order online or call us on 0345 266 8801. Minicom 0370 600 0856. Lines open 8am-10pm Mon-Sun (closed Christmas Day). Calls may be recorded.

 

Additional benefits

 

MyRewards   

MyRewards is the new name for Cashback Plus.

MyRewards is a loyalty programme for our personal current account and credit card customers that allows you to earn related Rewards through eligible spending on your debit card or credit card.

 

If you signed up for Cashback Plus before 12th October 2015, you are currently earning at least 1% Rewards at our Partner retailers and in personalised offers.

Log in to MyRewards

 

Your documents

 

Account terms and policies

Important information about your account.

Account eligibility

Available to Premier banking customers who are aged 18 or over, a permanent UK resident and not been declared bankrupt in the last 6 years, with a sole income of at least £100,000 or a joint income of £120,000 paid in to this account, or a Royal Bank mortgage of at least £500,000, or £100,000 in Royal Bank savings and investments.

 

To keep earning Rewards on your household bills, you must log into online or mobile banking at least once every three months.

 

Important documents

We may update them from time to time, but we will always show the latest versions here. Please print or save a copy for your records. You will need Adobe Reader to view these documents.

 

Your Current Account Terms (PDF, 375KB)

Black Account Benefit Terms (PDF, 7MB)


MyReward Terms (PDF, 83KB)

Reward Black Account Insurance Policy Summaries (includes Keyfacts about our insurance services) (PDF, 207KB)

Black Account Travel Insurance Policy (PDF 7MB)

Rewards explained

What are Rewards?

They're simple

You automatically earn Rewards on seven types of household bills paid by Direct Debit and on purchases at partner retailers. 5.00 in Rewards = £5.00.

 

They could grow quickly

There's no limit to the Rewards you can earn. Average earning of £83 in Rewards a year is based on paying bills of £345 a month and is before the Reward monthly account fee is paid.

 

They're easy to exchange

As soon as your available Rewards balance is the equivalent of £5 or more, you can convert your Rewards to money, which you can either transfer into your Royal Bank of Scotland current account or use towards reducing your Reward credit card balance.

 

Rewards can also be exchanged for gift cards or codes at selected retailers or converted to money and donated to participating charities.

How do I earn Rewards?

2% back in Rewards on seven household bills

You will earn Rewards on the following bills when you pay by Direct Debit from your Reward bank account; Council Tax, mobile, landline, TV package, gas, electricity and broadband.

 

Payments to billing organisations but which are for other services such as maintenance, repairs or insurance will not earn Rewards. 

 

At least 1% back in Rewards at partner retailers

After you've opened your account, you'll receive personalised retailer offers where you can earn extra Rewards when you use your Royal Bank of Scotland debit card. To view your personalised offers, exchange any Rewards and to check your Rewards balance, you will need to register on the MyRewards site.

How do I exchange Rewards?

As soon as your available Rewards balance is the equivalent of £5 or more, you can login to MyRewards to exchange them. To login you will need to register, using your debit card. You can then choose from the following.

 

Bank it

Convert your Rewards into money. You can then transfer the money into your Royal Bank of Scotland bank account or use towards reducing your Reward credit card balance. The funds will be cleared in your chosen account within 5 working days.

 

Trade up

Exchange your Rewards for gift cards or codes at our selected partner retailers.

 

Donate

Convert your Rewards into money, which can be donated to one of our chosen charities.

   

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