Support Centre | Royal Bank of Scotland Private

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Manage your Black Account

Our Reward Black Account comes with a range of benefits that have been put together with your travel, protection and leisure needs in mind. You can manage your benefits at any time by logging into Membership Services.

More about your account benefits
Support Centre | Royal Bank of Scotland Private Banking where and when it suits you

We're here to help. We know that you’re busy, so choose the way to contact us that’s convenient for you.

In person

Your Private Banking Manager is there to support you with any queries that you may have, so give us a call to set up an appointment. 

Book an appointment
NatWest Private Team Book an appointment

From making your money work harder, reviewing your financial goals or getting set-up for mobile banking. Your Private Banking Manager is here to make your life easier and run more smoothly.

If you don't have their mobile number to hand. You can call our dedicated telephony team who can book an appointment for you.

   

Customers with Private Banking Managers

Telephone 0333 202 3332
International +44 131 278 3507
Minicom 0800 027 1398

Customers without Private Banking Managers

Telephone 03457 24 24 24
International +44 131 549 8888
Minicom 0800 404 6160

Online

Our web chat team can help you with account queries, book an appointment with your Private Banking Manager and more.

Chat now
NatWest Private Team Chat with our team online

Our dedicated WebChat team is on hand 24/7, to help you. They can help you with things like:

  • Real-time balances and up-to-the-minute statements;
  • Online banking and the mobile app;
  • Instant transfers between your Royal Bank of Scotland accounts, paying bills and making payments;
  • Managing Direct Debits and standing orders; and
  • Arranging a free Financial Health Check with your Private Banking Manager.  

 
I need help with my Black Reward Benefits
Login in to membership services to get all the information you need about your benefits and use them online.

On the phone

There is no automated call system and we won't transfer your call, unless absolutely necessary.  We're here to help 24/7.

Call Private 24
NatWest Private Team Telephone banking

Wherever you are – home or abroad – call our dedicated telephone banking team (Private 24) at any time, day or night. They can help you with several things including:

  • Transfers, payments and international payments;
  • Balances and up-to-the-minute statements;
  • Managing your Direct Debits and standing orders;
  • Arranging a free Financial Health Check; and
  • Booking an appointment with your Private Banking Manager.  

Customers with Private Banking Managers

Telephone 0333 202 3332
International +44 131 278 3507
Minicom 0800 027 1398

Customers without Private Banking Managers

Telephone 03457 24 24 24
International +44 131 549 8888
Minicom 0800 404 6160

  
I need help with my Black Reward Benefits
Login in to membership services to get all the information you need about your benefits and use them online.

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Support Centre | Royal Bank of Scotland Private Here to support you when you need it

Are you

 

An existing customer with a Private Banking Manager

Telephone 0333 202 3332

International +44 131 278 3507

Minicom 0800 027 1398

An existing customer without a Private Banking Manager

Telephone 03457 24 24 24

International +44 131 549 8888

Minicom 0800 404 6160

A new customer

Telephone 0333 202 3332

International +44 131 278 3507

Minicom 0800 027 1398

I am based in England or Wales

Telephone 0800 210 0214



Eligibility criteria

Royal Bank of Scotland Private is available to all customers with a sole income of at least £100,000 paid into their Royal Bank of Scotland account, or minimum outstanding mortgage borrowings with us of £300,000, or savings and investments of at least £100,000 held with us.

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