Support Centre | Royal Bank Premier

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Support Centre

How can we help today?

Help when you need it, 24/7

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Digital Banking

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WebChat

NatWest Private Team Chat with our team online

Our dedicated WebChat team is on hand 24/7, to help you. They can help you with things like:

  • Real-time balances and up-to-the-minute statements;
  • Mobile app and digital banking;
  • Instant transfers between your Royal Bank of Scotland accounts, paying bills and making payments;
  • Managing Direct Debits and standing orders; and
  • Arranging a free financial review with your Premier Banking Manager.  

 
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Telephone

NatWest Private Team Telephone banking

Wherever you are – home or abroad – call our dedicated telephone banking team (Premier 24) at any time, day or night. They can help you with several things including:

  • Transfers, payments and international payments;
  • Balances and up-to-the-minute statements;
  • Managing your Direct Debits and standing orders;
  • Arranging a free Financial Health Check; and
  • Booking an appointment with your Premier Banking Manager.  

Telephone 0333 202 3332
International +44 131 278 3507
Minicom 0800 027 1398

If you are based in England or Wales please call 0345 301 4723.

  
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Secure banking promise
Add your signposting title here… Stay safe from scams

A common strategy fraudsters may use is to pose as a known company that you may use, and advise that you have overpaid a payment in the past and that you are owed a refund. The fraudsters would then try to get you to use your card reader to process the refund. 

Follow these simple tips to help protect yourself from scams:

Only ever pay money to people or companies you know and trust 

The Bank will never call to ask you to make a payment or use your card-reader

If in doubt, please contact us before you make the payment

See how we help protect you
Check how our services are running
Our service status

See when we'll be upgrading our services, and you can also check if any of our services are experiencing issues

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