Our privacy policy | Royal Bank of Scotland

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Our privacy policy

Everything you need to know about our privacy policy.

Download full privacy policy document (PDF)
Add your signposting title here… What's in this guide

This privacy notice gives you a comprehensive overview about how we handle data at Royal Bank of Scotland, including information we may collect from our customers. We talk in detail about the information we holdwhat we do with this data and when we share it outside of RBS (and with whom). You can read more about your rights around data and contact us as well.

We respect individuals’ rights to privacy and to the protection of personal information. The purpose of this Privacy Notice is to explain how we collect and use personal information in connection with our business. “Personal information” means information about a living individual who can be identified from that information (either by itself or when it is combined with other information).

We may update our Privacy Notice from time to time. When we do we will communicate any changes to you and publish the updated Privacy Notice on our website. We would encourage you to visit our website regularly to stay informed of the purposes for which we process your information and your rights to control how we process it.


We are a member of The Royal Bank of Scotland Group PLC ("RBS group"). More information about the RBS group can be found on rbs.com.

Add your signposting title here… Who we are

This privacy notice (the “Privacy Notice”) applies to all personal information processing activities carried on by The Royal Bank of Scotland plc (Royal Bank of Scotland).

Royal Bank of Scotland is a data controller in respect of personal information that we process in connection with our business (including the products and services that we provide). In this notice, references to “we”, “us” or “our” are references to Royal Bank of Scotland.

Our principal address is 36 St Andrew Square, Edinburgh EH2 2YB and our contact details can be located at rbs.com.

We are a member of The Royal Bank of Scotland Group PLC (“RBS group”). For more information on RBS group, please visit About Us.

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