What is 'Pay someone new' in the mobile app?
With 'Pay someone new' in the mobile app you can make a payment using just an account number and sort code without having to set up the payee in Digital Banking.
To ensure your money is safe, we will sometimes ask you to authorise a payment using Face ID/Touch ID on iOS or your app passcode.
You can pay bills and send money to friends or family even if they don't have a Royal Bank of Scotland account and you don't need your card reader.
If you would like to save the payee details to pay again another time while making a payment to someone new, you can use the 'Save payee details' option on the 'Check and confirm' screen.
With ‘Pay someone new’ you can send a maximum of £1,000 in a single payment. If you are making a number of smaller payments the sum of all such payments cannot exceed £1,000 in a working day. You can make up to five payments in the same period. The recipient will not appear in your saved payees.
Once a payment has been sent the payee's account should be credited instantly, however it can take up to 2 hours.
If you need any support using 'Pay someone new', message us via your app's 'Help' menu.