Report a fraud

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Report fraud & contact us

Report fraud on your bank account

Have you noticed any suspicious transactions on your Royal Bank of Scotland Personal account?

 

You can report this to us by calling: 03457 24 24 24 (24 hours, 7 days a week)

 

Calling from outside the UK: +44 131 549 8888

 

 

Have you noticed any suspicious transactions on your Royal Bank of Scotland Business account?

 

You can report this to us by calling: 0345 600 2230(24 hours, 7 days a week)

 

Calling from outside the UK: +44 345 600 2230 

 

The cost of your call will depend on what phone line you are using. See our call charge information page

Also, please not that calls may be recorded for training and monitoring purposes

Report fraud on your credit card

Personal credit cards

Have you noticed any suspicious transactions on your Royal Bank of Scotland credit card?

You can report it to us by calling:

0800 161 5153 (24 hours a day)

 

Calling from outside the UK

(0044) 126 850 8020  (24 hours a day)

You can reverse the charges on calls from abroad through the international operator when calling from a landline.

 

Business credit cards

Have you noticed any suspicious transactions on your Royal Bank of Scotland credit card?

You can report it to us by calling

0800 161 5164 (24 hours a day)

 

Calling from outside the UK

(0044) 345 300 4351 (24 hours a day).

You can reverse the charges on calls from abroad.

 

Please be prepared to answer some security questions so we can verify you.

 

Calls may be recorded

Report a suspicious email, phone call or text

Suspicious email

 

If you have received a fraudulent or suspicious email which you have not responded to, please forward the email to phishing@rbs.co.uk 

 

If you have responded to the e-mail, and/or you suspect that any of your accounts with us have been accessed online by someone other than yourself, please contact us immediately on 03457 24 24 24 (24 hours, 7 days a week).

 

When calling from abroad please dial +44 131 549 8888 (24 hours, 7 days a week).

 

Suspicious Phone Call

 

If you have received a suspicious phone call and think you provided any of your personal security details during the call, please contact us immediately on 03457 24 24 24 (24 hours, 7 days a week).

 

When calling from abroad please dial +44 131 549 8888 (24 hours, 7 days a week).

 

Suspicious text

 

If you think you have been targeted by a smishing scam, let us know. We will never ask you for your full PIN and full password by text or email.

 

Forward any suspicious texts referring to Royal Bank of Scotland to the number 88355

 

This is not a premium rate number. Standard network rates apply, please contact your network provider for more information on charges.

Report a scam

If you believe you've been the victim of a scam, or you're in contact with someone you think is trying to scam you, please contact our dedicated scams reporting line by calling 03457 24 24 24 (24 hours, 7 days a week).

 

When calling from abroad please dial +44 131 549 8888 (24 hours, 7 days a week).

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