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What is a card reader and
how do I use one?

What is a card reader?

A card reader is a security device needed by all customers looking to get the most out of Digital Banking.  It works with your Digital Banking service to provide an extra layer of protection against online fraud.

When you register for Digital Banking a card reader will automatically be sent to you and should arrive within 7 working days.

When you'll need a card reader

When you are banking online you may be asked to use your debit card and card reader. If you don't have a debit card then you will be provided with a Digital Banking card. This can only be used in the card reader.

You will be asked to use your card reader when completing certain tasks in Digital Banking, such as:

  • Making a payment for the first time
  • Creating or amending a payee
  • Changing your personal details, like your mobile number, email address or PIN and password

We will never contact you to ask for your card reader details.

Setting up a card reader

How to use a card reader

  1. 01

    Insert your card into the reader making sure the card number matches the one shown on Digital Banking

  2. 02

    On the card reader, when asked to 'Select Function', press the button with the up and down arrows

  3. 03

    When prompted, enter your card's PIN and press the 'OK' button 

  4. 04

    In the card-reader, enter the number displayed by Digital Banking and press the 'OK' button

  5. 05

    In Digital Banking enter the passcode number shown by the card reader

How to order a card reader

Should you need to order a replacement card reader this can be done through Digital Banking, please allow up to 7 working days for the card reader to reach you.

Common Questions