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What is a card reader and how do I use one?
Digital Banking available to customers aged 11+ with a Royal Bank account.
What is a card reader?
A card reader is a security device needed by all customers looking to get the most out of Digital Banking. It works with your Digital Banking service to provide an extra layer of protection against online fraud.
When you register for Digital Banking a card reader will automatically be sent to you and should arrive within 7 working days.
When you'll need a card reader
You may sometimes need your card reader when logging into Digital Banking and will also need it to complete certain tasks, such as:
- Making a payment for the first time online
- Creating or amending a payee, including changing the payment reference
- Changing personal details, like your mobile number, email address or PIN and password
It’s really important to remember we’ll never contact you and ask you to share your card reader details with us over the phone.
How to use a card reader
Insert your card into the reader making sure the card number matches the one shown on Digital Banking
On the card reader, when asked to 'Select Function', press the button with the up and down arrows
When prompted, enter your card's PIN and press the 'OK' button
In the card-reader, enter the number displayed by Digital Banking and press the 'OK' button
In Digital Banking enter the passcode number shown by the card reader