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Ways to Bank

Checking your
balance

In a nutshell

It’s now easier than ever to keep track of your balance which can give you greater control, and help you manage your finances.

I’d like to learn how…

Select your preferred way of doing it

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The quickest route

What you'll need

 

The mobile app. That's it!

Your step-by-step guide:

  1. 01

    Login to the mobile app

  2. 02

    On the app homepage you'll see an overview of your accounts including the overall amount and your 'available' balance

  3. 03

    The 'available' number is the one should be most interested in as this is what you'll have once all your pending transactions have gone out

What you'll need

 

Access to Online 

Your step-by-step guide:

  1. 01

    Login to Digital Banking

  2. 02

    On your Digital Banking homepage you'll see an overview of your accounts including the overall amount and your 'available' balance

  3. 03

    The 'available' number is the one you should be most interested in as this is what you'll have left once all your pending transactions have gone out

  4. 04

    Click into the account to see a list of your last 10 transactions. You also have the option to download and print a PDF of your transaction history up to 7 years

What you'll need

 

Your Digital/telephone Banking PIN and password

Your step-by-step guide:

  1. 01

    When you call us, you will be asked to tell us why you are calling. 

    Contact Number : 03457 242424
    International : +44 (0) 131 549 8888
    Next Generation Text Service : 18001 03457 242424

  2. 02

    Say 'Check my balance' for balance enquiries. 

  3. 03

    Follow the prompts to hear your balance.

This service is accessible to next generation text relay and sign video users, visit our accessibility hub to learn more.

Helpful videos

To watch helpful videos on getting started and using the app, our Video hub is here to help.

Something else we can help you with?

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