Want help using our Mobile app or Digital Banking?
Join a Digital Lesson and learn how to check your balance, make payments, manage your Direct Debits all from your home, plus much more. Criteria applies.
Understanding your statement
App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries. Digital Banking available to customers aged 11+ with a Royal Bank of Scotland account.
Make sense of your statements
Ever found yourself unsure what one of our three-letter acronyms mean?
- CHG = Charge
- D/D = Direct Debit
- BSP = Branch Single Payment… that kind of thing
We’ve created a cheat sheet just in case you need to get to grips with some banking terminology.
Get your statements instantly
When you go paperless your statements and letters are securely kept in one place. What's not to love? Go paperless and have seven years of records for your statements, and correspondence from the past three years.
Get the app
Step-by-step guide:
- Open the Royal Bank app, tap 'I'm already a customer'. Read and accept the Mobile Banking Terms then tap ‘Get Started’
- Enter your Digital Banking customer number. Don’t have these? Tap 'What's my customer number?'.
- Enter the characters from your Digital Banking PIN and Password. Don't have these? Tap 'Forgotten secure details?'
- Confirm your mobile number and enter the activation code we text to you. If your mobile number is wrong then log in to Digital Banking to update it, then return to the app in 3 days to finish registering.
- Choose a passcode to log into the app. If your device has facial or fingerprint recognition, you can choose to log in with that later.
- If you need any help once in the app then just tap the 'Help' button on the bottom bar if you have any questions.
Get the app
Get the app
