Banking with Royal Bank of Scotland

Discover Video Banking

What's Video Banking?

Instead of coming into a branch you can use your smartphone, tablet or computer to speak to us about our range of products and get a free face-to-face Financial Health Check, wherever you are. 


Watch this video for more on video banking and how it could help with your banking. 

It's easy to use, confidential and secure and you can book an appointment between 8.00am - 8pm Monday to Friday and 9am - 3pm Saturdays.


If you're a Premier Banking customer, please speak to your Premier Banking Manager to arrange a video appointment

Services available via Video Banking

You can use Video Banking to talk to us about:

A Financial Health Check - Whether you’re looking to action a specific need or simply want the peace of mind that your finances are in good shape the Financial Health Check will do the job

Opening savings and  current accounts (excluding Reward Silver and Reward Platinum accounts)

Upgrading an existing current account (from a Select account to a Reward account only)

Applying for a personal overdraft

Applying for a personal loan (available to existing customers only)

Applying for a credit card

Mortgages- we can walk you through the process and provide you with an agreement in principle

What you'll need

  • A device with a camera or webcam
  • A connection to the Internet
  • If your device uses apps, you’ll need to download the Zoom app using a link that we’ll email to you shortly before your appointment
  • If your device doesn’t use apps, you don’t need to download anything

Booking your appointment

Before booking, please note:

  • Royal Bank of Scotland collect your name, email, postcode and mobile number to help identify you ahead of your appointment. 
  • The information is deleted up to 90 days after your appointment.
  • No bank records are updated as a result.
  • The Video appointment will contain personal data e.g. audio only, and will be recorded for training and monitoring purposes (and kept for 5 years).  

By consenting to this notice you agree that this recording will be stored with Zoom Video Communications, Inc. on behalf of Royal Bank of Scotland.


For more information please read our Privacy Notice.

Handy video guides

Frequently asked questions

Banking with The Royal Bank of Scotland near you

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Your Mobile Branch service

If you don’t live or work near one of our branches, then you might appreciate us coming to you. Our Mobile Branch service could help make life a little easier.
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Find your nearest branch

You can use our Branch Locator to find your local branch that best meets your needs.
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Using the Post Office®

We’ve increased the number of services available at thousands of Post Office outlets across the UK.

Is there anything else we can help you with?