Current account application next steps | Royal Bank of Scotland

Natwest free bank account
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We are constantly looking to improve the online experience for our customers, and your feedback will help us serve you better.

Please tell us what you think about our website and online application process. The survey should take about 3 minutes to complete.

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What happens next?


I finished my application and have my new account details

We are delighted that you have opened your new account.


Debit cards arrive by post within 3-5 working days.


Check your email for a welcome pack, this has all the details of your account and information on how to make the most of your new bank account. 

I've finished my application form, but I need to provide more documents

Thanks for applying for a Royal Bank of Scotland bank account, we've received your application.


We'll be in youch within 3-5 working days, we just need to check your details and we will get back to you if we need more information.

I decided not to complete my application online

We noticed that you started to apply for a bank account buy didn't finish your application.

For most customers it takes about 15 minutes to complete an online application form.


Information to have on hand when you apply online:


  • Your monthly income after tax
  • The amount of your monthly outgoings (for example how much your rent or mortgage repayments are)
  • Your full address for the past 3 years. Remember to enter your postcode without a space
  • To help open your account straight away, by law we need to check your details to confirm your identity. You can provide your ID online if you provide us with your mobile numberIf you would prefer not to provide your mobile number, that's ok, but you might need to visit a branch to supply your ID instead.

My application was declined

Unfortunately we can't approve your application at this time. We understand that this may be disappointing, but we can only approve applications that meet all of our criteria.

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