If you think you have money in a dormant account with us please visit your local branch where our staff will be able to help you reclaim the money. To locate any funds, it would help us if you bring along your account details, for example, a copy of a statement or a passbook. To allow the branch staff to identify you and to quicken the reclaim process, we will need to see identification such as your current valid passport or UK driving licence plus a bank statement or utility bill dated within the last 6 months as proof of your current residential address.
We participate in the Unclaimed Assets Scheme established under the Dormant Bank and Building Society Accounts Act 2008. The purpose of the scheme is to enable money in dormant accounts (i.e. accounts that have been inactive or dormant for fifteen years or more) to be distributed for the benefit of the community while protecting the rights of customers to reclaim their money.
Under the scheme, balances of dormant accounts may be transferred to Reclaim Fund Ltd (RFL). RFL is a not-for-profit reclaim fund which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
If you have a dormant account, your rights in relation to the account and entitlement to the balance remain unaffected. RFL does not hold customer information or records in relation to transferred dormant account balances and you should continue to contact your branch if you have any queries or complaints in relation to your account.
Both we and the RFL participate in the Financial Services Compensation Scheme (FSCS). The transfer to RFL of dormant account balances will not adversely affect any entitlement you have to compensation from the FSCS.