Household Bills Survey 2015 – Royal Bank of Scotland

View the results of our national survey

With household bills being a major outgoing for most people, keeping them as low as possible can save you a significant amount of money. But is everybody getting the best deal? And which region is the most energy conscious?

Royal Bank of Scotland ran a nationally representative survey across the UK to find out. We asked 1,856 people across Scotland, England and Wales, a variety of questions about their household bills to discover the facts.

To make savings on household bills even easier, Royal Bank of Scotland have created the Reward Current Account that gives you 3% back in Rewards on 7 household bills – rewarding you on the things you use every day. Over 18s and UK residents only. Monthly fee applies. You can find out more information here.

Headlines from the Household Bills Survey 2015

Across Scotland, England and Wales, consumers could be taking greater action to save money on their household bills.


Nearly a third of people surveyed admit to never shopping around to find the cheapest provider. 

  • Those in Scotland are among the least likely to shop around to find the best deal on their household bills
  • Across all regions, council tax and energy bills are seen to offer the least value for money, whereas on-demand video services and mobile phone proivders are considered to give the most

Over half of those surveyed feel they could do more in order to be energy efficient  

  • Over a third of Scots believe themselves to be 'very' energy conscious; however, Scotland also has one of the highest percentages of people who admit to not thinking about saving energy at all
  • Where energy conscious consumers are most likely to have double glazing, energy saving bulbs and insulation, those who don't consider themselves energy conscious at all have the highest uptake of smart heating and electricity control devices

Many consumer are unaware of the energy saving schemes that are available

  • 75% of those in Scotland have never made an application to apply for an energy saving grant from either the Government or energy provider
  • Those aged 18-24 are the group that is least aware of the available grants, with one third admitting to having heard nothing about the available support

Younger parents are the least likely to teach their children how to save money on their household bills

  • Over a fifth of parents aged 18-34 are deferring teaching their children how to save money on bills until they get older
  • The majority of parents are already teaching their children how to save on household bills. This is particularly true among older parents, with 92% of those aged 45 and over teaching their children how to save
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By region
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Those living in Scotland are among the most likely to never compare service suppliers to see who is offering the best deal.

Scottish consumers are also among the most likely to admit to never thinking about saving energy and 75% of those in Scotland have never taken action to apply for a grant in order to make their home more energy efficient.

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Consumers living in Yorkshire & Humber and the East of England are more likely to compare service suppliers to seek out the best deal compared to other regions.

England also provides the opposite end of the spectrum, with those living in London being the least likely to seek out a better deal on their household bills. Those in the capital are also most likely to admit to not thinking about saving energy and are least likely to install energy saving measures.

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Consumers in Wales consider themselves to be the most energy conscious, with 41% of those in Wales believing themselves to be ‘very energy conscious.’ They are also the region with the biggest uptake of energy saving measures, with the majority owning double glazing, energy saving light bulbs and insulation.

Those in Wales, however, are among the least likely to compare service suppliers in order to seek out a better deal on their household bills.

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