I have mislaid my Annual Summary, can I please have a copy?
We are only able to produce a copy of the Annual Summary once a year. However, information about charges will be on your regular statement.
I have a joint account will I get a separate Annual Summary?
If you usually receive separate statements then you will also receive separate Annual Summaries.
Can I switch my Annual Summary to online?
Yes, for future Annual Summaries register for Digital Banking and opt for Paperless Statements to receive this digitally.
What does it mean by average debit and credit interest?
Your average debit balance is the average amount which we would apply debit interest to.
Your average credit balance is the average amount which we would apply credit interest to if applicable.
Do I need to keep this for tax reasons?
No, you are not required to retain this for tax reasons. This is only for your own information.
I have two accounts but only one Annual Summary, why is that?
This is because you will receive your Annual Summaries on the anniversary of each account being opened and this date may not be the same for both accounts.