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Help with
financial abuse

Financial abuse

If you or someone you know is a victim of financial abuse, we can offer support to help you regain control of your money.

What is financial abuse?

Financial abuse can take a variety of forms within different relationships; including partners, family members or carers. It might be financial control, exploitation or sabotage. Financial abuse could happen to anyone.

There are ways we can help you, and the most important thing is that you talk to someone. There is always help available to you.


What could financial abuse look like?

You or someone you know may be a victim of financial abuse. Here are some questions which might help you recognise if this is the case.

Has your partner/family member/carer or friend done any of the following things?

  1. 1

    Stopped you from going to work/college or university?

  2. 2

    Asked you to account for every single thing you spend?

  3. 3

    Stopped you from having access to your financial services firm accounts or added their name to your accounts without authorisation?

  4. 4

    Stopped you from spending on essentials?

  5. 5

    Taken out credit cards or loans in your name?

  6. 6

    Spent your household budget on other things without telling you?

  7. 7

    Made you put all the bills in your name?

  8. 8

    Cashed your pension or other cheques without authorisation?

  9. 9

    Asked you to change your Will?

  10. 10

    Offered to buy shopping or pay bills but you don’t see this happening?

  11. 11

    Stopped you from seeing other friends or family?

How we can help

If you or someone you know is a victim of financial abuse we can offer support to help you regain control of your money. Our employees are trained to help in this kind of situation and understand the difficulties you face. They will be respectful and where appropriate, tailor solutions to your individual circumstances.

If it’s safe to do so, ask to speak to someone about what you are going through.  We will do everything we can to support you and will signpost other organisations which will also be able to help.

We may even contact you if we see anything that could raise concern, such as:

•  Unexplained withdrawals from your account

•  Unusual activity in your accounts

•  Unpaid bills

•  Unexplained shortage of money

•  New people accompanying you to branch

There are many organisations which offer support to those affected by financial abuse, whether that is help to move to a safe place, legal advice or other types of practical help.

It's your money

Check out this leaflet to find out more about how financial services firms can help if you are a victim of financial abuse.

Information and resources

There is a lot of help and support where you can talk things through and get some practical advice. If you are experiencing domestic violence or abuse, or financial abuse and are in immediate danger, call the police on 999.

The National Domestic Violence Helpline 
A freephone 24-hour helpline run in partnership by Refuge and Women's Aid. It provides advice and support to women and can refer them to emergency accommodation.

0808 200 0247

The Men's Advice Line
A confidential helpline for all men experiencing domestic violence by a current or ex-partner 

0808 801 0327

Victim Support
Free and confidential support if you’ve suffered from any crime, with information and support for victims of domestic abuse, as well as specialist case workers.

0808 16 89 111

Action on Elder Abuse
A free helpline offering information, advice and support for older people in England, Wales, Scotland and Northern Ireland.

080 8808 8141

Citizens Advice 

Information, advice and support on lots of different topics, including debt, money matters, housing and benefits. Support across England, Wales, Scotland and Northern Ireland.

03454 04 05 06




Money Advice Service 
Find your nearest location to get free debt advice. 

0800 138 7777

Credit Reference Agencies
Call credit 

You can receive a free credit report to understand more about your own credit rating and all the financial services products held in your name.

Law Centres Network
Centres which can offer free legal advice across the UK. 

A free information and advice service and helpline on housing and homelessness in England, Scotland, Wales and Northern Ireland.

0808 800 444

A website with information on benefits, charity, local authority grants and support services across England, Scotland, Wales and Northern Ireland.

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