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Life Moments

Travel
guide

Help with your travel plans

We understand that your travel plans may have changed recently. Find out how we can help you re-arrange and, where necessary, get your money back.

Help if your travel plans have changed

We understand your travel plans may have changed. Find out how we can help with travel money refunds, debit and credit card payments below.

If your holiday or flight has been cancelled, please get in touch with your travel provider in the first instance as we can only dispute the payment after the travel date has passed and the travel provider is unable to assist you.

My trip has been cancelled

Card payment refunds

For information on how to claim for a cancelled holiday that you’ve paid for on your debit or credit card, please fill in and submit the goods or services not received form.

Travel money refund

Getting your money back

For information on how to get a refund on travel money orders, please visit our travel money page where you will find a step by step guide to help you get your money back.

Help if you booked with Flybe

If you booked flights with Flybe, you can find further support on how to raise a claim and who to get in touch with on our service status page.

Help when travelling abroad

Spending abroad

A guide to using your card abroad, registering your card for travel, and important fee information.

Travel money

You can order between £100-£2,500 online, commission free, and with free delivery to your home.

Membership services

If you have a Royal Bank of Scotland current account with benefits, you could be eligible for preferential rates on foreign currency.

Don't forget the app

Our mobile app is secure, easy to use and convenient. It can help you keep track of your spending while you’re away.

App available to customers aged 11+ using compatible iOS and Android devices and a UK or international mobile number in specific countries.

Don't forget the app

Our mobile app is secure, easy to use and convenient. It can help you keep track of your spending while you’re away.

Don't forget the app

Our mobile app is secure, easy to use and convenient. It can help you keep track of your spending while you’re away.

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