Look at your options
If you can't afford the new amount, we can help in a number of ways, depending on whether the changes to your financial situation are temporary or more permanent.
If you've had a 6-month payment holiday, please refer to the letter we sent you around 3 weeks before your payments are due to restart for further help and support.
Before your payment holiday ends, we'll send you a letter showing your current balance, your new monthly payment amount and your next payment due date.
We'll also share information about other potential options.
If you can't afford the new amount, we can help in a number of ways, depending on whether the changes to your financial situation are temporary or more permanent.
Be sure to go through your options carefully to work out which one is the best one for you, especially as some options will affect your credit file.
If you’d prefer to talk through your options, please call the number on the letter we sent you to get help and support.
Please note if you don't take any action, your new payments will resume on your regular payment date.
If you've already taken a mortgage payment holiday, you can apply for a further 3 month payment holiday up to a maximum of 6 months in total. You can apply for a further payment holiday once your current payment holiday has ended.
If you know your finances won't or are unlikely to improve, we have an affordability tool you can use. It could also help you if you think you wouldn't be able to start repayments even with another payment holiday.
By using our tool you'd be helping us better understand your circumstances and how we can help.
If you’ve got other debts in addition to your mortgage, you can get free debt advice. We partner with PayPlan (a third party company), who can offer you free confidential advice for all of your debts.
If your finances have been impacted by the last few months, the Money Navigator Tool from the Money Advice Service can offer you free and impartial advice based on your own circumstances.
Citizens Advice
Free advice on debt, benefits, housing, legal matters, employment and general consumer advice.
Money Advice Service
Free advice on debt, divorce/separation, setting up a new home, care & disability.
Shelter
Free advice on housing, debt, benefits, eviction & homelessness.
National Debt Line
Free and confidential advice on debt.
Financial Conduct Authority (FCA)
Free advice on mortgage lenders and administrators during the coronavirus (Covid-19) pandemic.
If you need additional support regarding your mortgage or any further questions around your mortgage payment holiday, Cora is on hand 24/7.