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Coronavirus (COVID-19)

Mortgage Payment
Holiday Support

How this page can help

Payment holiday ending

Your next steps

Long term arrangements

Getting independent support

Frequently asked questions

Important information on coronavirus

If you've had a 6-month payment holiday, please refer to the letter we sent you around 3 weeks before your payments are due to restart for further help and support.

What to do when your payment holiday is coming to an end

Before your payment holiday ends, we'll send you a letter showing your current balance, your new monthly payment amount and your next payment due date.

We'll also share information about other potential options.

Your next steps

Look at your options

If you can't afford the new amount, we can help in a number of ways, depending on whether the changes to your financial situation are temporary or more permanent.

Get a clear picture

Be sure to go through your options carefully to work out which one is the best one for you, especially as some options will affect your credit file.

Get in touch

If you’d prefer to talk through your options, please call the number on the letter we sent you to get help and support.

Please note if you don't take any action, your new payments will resume on your regular payment date.

Are you looking to extend your mortgage payment holiday?

As of 1 April 2021, you can no longer apply for a new payment holiday. You can apply for an extension to your existing payment holiday provided that you’ve not received the maximum of six months and there has been no break in the support taken. Any payment holiday extension offered after this date will stop on 31 July 2021, even if you haven’t reached the maximum of six months.

I can afford to pay some of my mortgage

If your finances are temporarily impacted and you can afford to make reduced monthly mortgage payments, we're here to help. Once you've worked out the best duration, pay what you can into your mortgage account, whenever you're able to during your mortgage payment holiday period.

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Making reduced payments

To make a reduced payment you’ll need to apply for a mortgage payment holiday. You can then send payments through Manage my Mortgage based on what you can afford during the holiday period.

Step 1 - Mortgage payment holiday

When you request a further payment holiday we'll show you how your monthly payments could increase when you apply. The amount depends on your mortgage balance, remaining term and interest rate. For example, a customer with a balance of £150,000 with 15 years left to pay and an interest rate of 2% could pay an extra £20 a month for every 3 months of a payment holiday, if they don't make additional payments.

You'll owe any missed payments and interest built up during the payment holiday, which means you’ll pay back more over the full term of the mortgage.

Your credit file won't be affected by taking a payment holiday, however lenders may take into account other information when making future lending decisions, including, for example, information provided by applicants or bank account information.

Step 2 - Making reduced payments

If you can afford to make some or all of your mortgage payments, it's important that you do so. You can pay up to your new regular monthly amount for each month you’re on the payment holiday. This way you'll pay less overall at the end. These payments won’t be included as part of the maximum amount you can overpay before being charged early repayment charges.

You can make a payment by logging in to Manage my Mortgage and selecting 'Missed mortgage payment' from the ‘My payments and services’ menu.

Apply for a further payment holiday

I can't afford to make any payment

If you're unable to make your next payment, you can apply for a further 3 month payment holiday, up to a maximum of 6 months in total. Your current payment holiday must have ended, before you can apply for a further payment holiday. If you can afford a small amount, you should consider making reduced payments to help bring down what you'll pay in the long run.

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Mortgage payment holiday

You'll owe any missed payments and interest built up during the payment holiday, which means you’ll pay back more over the full term of the mortgage.

Apply for a further payment holiday

Long term repayment arrangement

If you know your finances are unlikely to improve and you are worried about the long-term impact of coronavirus, it's important that you get in touch with us to discuss your options. Visit our dedicated struggling financially page for more information.

Other mortgage options

Switch to a new mortgage deal

You might be able to reduce your monthly payments by switching to a new mortgage deal.

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If you're eligible, you can choose a new deal with us even if you've taken a payment holiday. Depending on your current interest rate, this may lower your monthly payments and/or give you certainty about the future cost of your mortgage.

As long as you’re not looking to borrow more, we won’t complete any new affordability checks, and your credit file won’t be affected. We won’t automatically recalculate your property Loan to Value.

Extend the term of your mortgage

It may be possible to lower your monthly payments by extending your mortgage term.

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It’s worth remembering that, as your mortgage will be paid off over a longer period, the amount of interest you will pay over the lifetime of the mortgage will increase.

We’ll carry out an affordability check as part of your application, but your credit file won't be affected. If you’d like to discuss extending your term please contact us on 0345 302 0190.

Getting independent support

Free and confidential debt advice

If you’ve got other debts in addition to your mortgage, you can get free debt advice. We partner with PayPlan (a third party company), who can offer you free confidential advice for all of your debts.

Start a conversation with PayPlan

Money advice service

If your finances have been impacted by the last few months, the Money Navigator Tool from the Money Advice Service can offer you free and impartial advice based on your own circumstances.

Use the Money Navigator Tool

Other independent organisations who can help

Citizens Advice
Free advice on debt, benefits, housing, legal matters, employment and general consumer advice.

Money Advice Service
Free advice on debt, divorce/separation, setting up a new home, care & disability.

Shelter
Free advice on housing, debt, benefits, eviction & homelessness.

National Debt Line
Free and confidential advice on debt.

Financial Conduct Authority (FCA)
Free advice on mortgage lenders and administrators during the coronavirus (Covid-19) pandemic.