Vishing & Telephone Fraud | Royal Bank of Scotland

Telephone fraud

Mobile and Telephone fraud

Sometimes known as 'vishing'


Add your signposting title here… What is voice phishing (also called vishing or telephone fraud)?

These are unsolicited phone calls from fraudsters which encourage you to give out your personal details, such as your card, Security Number, Mobile Banking App activation/passcodes or card reader codes. The fraudsters can pretend to be your bank, the police, or any other official company.

Sometimes you may get a 'warm up' call where no information is discussed. This is to set the scene for a later call where you may be asked for information.


How to avoid becoming a victim of voice phishing


Never give out your Mobile banking App Activation codes and Passcode

Never give your full Digital Banking Security Number, full Digital Banking password or Card Reader codes to anyone, even a caller claiming to be from your bank or the police

If you get a call asking you for this information, end the call immediately

If you receive a suspicious or unexpected call, always verify the caller using an independently checked phone number such as a contact number from our website

If you receive a request to download software to connect to your computer, and you have not initiated the conversation with the company, decline to do so

The Little Book of Big Scams (PDF opens in new window)

Helpful tip sheet to leave by your phone (PDF opens in a new window)


Set Tab for lightbox