Support Centre

How can we help you?

Contact Cora right now

Cora is our very helpful digital assistant. And on the odd occasion Cora can’t help you, you'll be passed on to a real member of staff.

Look for what you need in our FAQs

Some other things worth knowing

How we’re making banking more accessible

Find out how our accessibility services help with everyday banking, including our accessible debit card developed with the RNIB.

How to make a complaint

Find out about the different ways to contact us about a complaint, or raise a query. 

How to avoid scams

Find out about fraudsters’ latest and most common tricks, get advice on how to combat them and some help if you’re a victim.

PPI claims

If you've got an enquiry about a PPI claim, please visit our dedicated PPI page.

Ways to bank

Digital Banking

Manage and keep track of your finances 24/7 with Digital Banking

Download our app

Check your balance and make transfers and payments, all from the palm of your hand

Other ways to bank

See the other ways to manage your money with us

Service status

We need to maintain and update all our services - from our website and mobile app to our ATMs and credit card processing. You can check on the status of our services any time you like. 

Send us some feedback

We always welcome your feedback – we’re happy to listen whether you have received fantastic service from NatWest or if something hasn’t gone so well. Whether you have experienced it in branch, over the phone or webchat, we would love to hear your feedback through our Feedback Form.

What’s happening with Brexit?

Get some useful information on Brexit, how it might affect you and how we’re planning for it.

Other ways to get help

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