Overlay

Complaint Update Form

We’re sorry you’ve previously had to raise a complaint. Please use this form If you have previously raised a complaint and are looking for an update.

You can also use this form if you have been asked to provide us with more information and would like to do so online

Please note this form should only be used if you have already logged a complaint and should not be completed for new complaints which can be submitted here

Your Details:

This will enable us to make sure we have the correct information so that we can keep you informed.

* These fields are mandatory

Title *

First Name *

Surname *

First line of your address *

Post code *

Are you an account holder *

Yes

Date complaint raised * Let us know when you first raised a complaint to help us find your details (format: DD/MM/YYYY)

Complaint reference If you have your reference number we will be able to make sure we can quickly find your case

Use this section to let us know what update you would like or to provide us with further information relating to your complaint

Checking you're real

As an additional security measure, please type the security code shown here into the box below. All alphabetic characters are in lower case

Please enter the code *

Captcha code required.

Making a complaint?

What happens next?

To find out what happens after we receive your complaint download this guide to our complaints procedure.

Making a complaint (PDF) 1.1MB

Thank you.

We are sorry you have had the need to complain.

Your complaint has been sent to our complaints handling team who will contact you as soon as possible via your chosen method. You may wish to print and keep a copy of this page for your records.

Finish

Complaint Update Form

Your Details:

Checking you're real

We're here to help

Making a complaint?