Ways to Bank

Amending a
standing order

In a nutshell

Sometimes you may need to change the amount of a standing order, or how often you want the money to leave your account.

The good news is, it’s really easy. And you can do it all without leaving the house if you have your mobile app or Digital Banking.

I’d like to learn how…

Select your preferred way of doing it

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The quickest route

What you'll need

 

Access to your Royal Bank app

Your step-by-step guide:

  1. 01

    Log in to the mobile app

  2. 02

    Select the account that the standing order comes out from

  3. 03

    Select the 'Standing Orders' option

  4. 04

    Select the standing order you want to amend

  5. 05

    Select 'Amend' in the top right of the screen

  6. 06

    Follow the on-screen steps to change the payee name, payment amount, next payment date and frequency

  7. 07

    Review and confirm the details. Done. Sorted. Finished.

 

Quick heads-up:

We’ll need three working days to amend a standing order.

If you don’t have three working days, you could cancel the standing order on your mobile app before 6pm the day before the payment is due to go out. That will recall the payment. Then set up a new standing order with the amended details.

If you need to amend a standing order that’s due to go out in the next 2 working days then you can do so by contacting telephone banking or visiting a branch.

What you'll need

 

You will need your Royal Bank card reader to authorise the changes. Don’t have a card reader? Learn how to order one here

Your debit card

Access to Digital Banking

Your Digital Banking login details

Your Step-by-step guide:

  1. 01

    Log in to Digital Banking

  2. 02

    Select 'Payments and transfers' from the left-hand menu

  3. 03

    From the Standing orders section, select 'Manage standing orders'

  4. 04

    From the Standing orders list select the appropriate standing order and then select the 'Amend standing order' button

  5. 05

    If required, amend the payee details and then select 'Next'

  6. 06

    If required, amend the payment details and then select 'Next'

  7. 07

    Please select 'Confirm' to complete your request

  8. 08

    Confirm the details are correct and if required authorise the changes using your card-reader

  9. 09

    Select 'Confirm' button to complete

 

Quick heads-up:

We’ll need three working days to amend a standing order.

If you don’t have three working days, you could cancel the standing order on your mobile app before 6pm the day before the payment is due to go out. That will recall the payment. Then set up a new standing order with the amended details.

If you need to amend a standing order that’s due to go out in the next 2 working days then you can do so by contacting telephone banking or visiting a branch.

What you'll need

 

Your card-reader has been enabled. Enable a card-reader

Your Digital/telephone banking details (they’re the same)

Your step-by-step guide:

  1. 01

    Call us on 03457 242424 (International +44 (0) 131 549 8888). You will hear an automated menu where you can make a selection based on what you want to do

  2. 02

    To amend a standing order, you need to select option 1 “Payments and transfers”

  3. 03

    Follow the prompts over the phone

  4. 04

    Make sure you have the details of the standing order you would like to amend

What you'll need

 

Your Royal Bank card

Your step-by-step guide:

  1. 01

    Head into a branch and bring your Royal Bank card, we’ll ask you to tap in your PIN and use this as ID

  2. 02

    Details of the changes you want to make

Something else we can help you with?

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