Cookies on the Royal Bank of Scotland website

Privacy Notice:

We use cookies and similar technologies on our websites and mobile applications to help provide you with the best possible online experience. By using our sites and apps, you agree that we may store and access cookies and similar technologies on your device.

You can find out more and set your own preferences here.

Setting Cookie

What you'll need

Your Digital/Telephone Banking login details (they’re the same)

Your step-by-step guide:

  1. 01

    When you call us on 03457 242424 (International +44 (0) 131 549 8888), you will hear an automated menu where you can make a selection based on what you want to do

  2. 02

    Press 4 to go through to one of our team

  3. 03

    A Royal Bank of Scotland team member will guide you through the process

  4. 04

    You’re done. Check your Digital Banking and you’ll see it’s been updated

For credit card customers:

A change of address form will be completed and submitted by the branch. It will then take 2 days for the change of address to be updated.

You can use telephone banking when you have registered for Digital Banking, and vice versa. Digital Banking available to customers aged 11+ with a Royal Bank of Scotland account.