What you'll need

Your Digital/Telephone Banking login details (they’re the same)

Your step-by-step guide:

  1. 01

    When you call us on 03457 242424 (International +44 (0) 131 549 8888), you will hear an automated menu where you can make a selection based on what you want to do

  2. 02

    Press 4 to go through to one of our team

  3. 03

    A Royal Bank of Scotland team member will guide you through the process

  4. 04

    You’re done. Check your Digital Banking and you’ll see it’s been updated

For credit card customers:

A change of address form will be completed and submitted by the branch. It will then take 2 days for the change of address to be updated.