What you'll need
Your Digital/telephone Banking PIN and password
Your step-by-step guide:
When you call us, you will be asked to tell us why you are calling.
Contact Number : 03457 242424
International : +44 (0) 131 549 8888
Next Generation Text Service : 18001 03457 242424
Say 'Check my balance' for balance enquiries.
Follow the prompts to hear your balance.
This service is accessible to next generation text relay and sign video users, visit our accessibility hub to learn more.
You can use telephone banking when you have registered for Digital Banking, and vice versa. Digital Banking available to customers aged 11+ with a Royal Bank account.