Show me how to - Digital Banking | Royal Bank of Scotland

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Discover how to get the most from Digital Banking

App available to customers with Digital Banking and a UK or international mobile number in specific countries.

Digital Banking available to customers aged 11+ with a Royal Bank of Scotland account.

Make the most of Digital Banking
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Icon expand How to check your balance

Checking your balance using Digital Banking couldnt be easier, simply login to see your latest balance and transactions on your Account Summary page.

  • To view more information hover your mouse over your transactions. 
  • Click the 'View more transactions' option to view and search up to 7 years of transaction history.
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Icon expand How to find your statements

You can view, download up to 7 years of statement history in PDF format using Digital Banking. To view your latest statement online follow the steps below:

1) Select 'Statements' from the left hand menu of Digital Banking and click on the 'View, save and print PDF statements and certificates of interest (up to 7 years)' option.
2) Choose an account from the list and click 'Next', then choose which date range you want to view.
3) Click 'View statement'. Your full statement for that date range will be displayed. At the top of the statement click on the 'Download Statement (PDF)' link. 
4) When prompted select 'Open'. Your statement will be downloaded and opened as a PDF file. You can now print or save the PDF file.

How to download a PDF statement

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Icon expand How to transfer money between your accounts

The 'Quick transfers' option in the bottom left of the screen is the fast and simple way to transfer funds between your accounts on Digital Banking.

If you want want to send a payment to your credit card, select your card on the Account Summary screen, then select 'Pay credit card' option.

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Icon expand How to a pay bill and send money using Digital Banking

You can send money to friends and family or pay bills quickly and easily using Digital Banking. (remember you'll need to order a card reader to set up new payments through Digital Banking).

1) To set up a new payment select 'Payments and transfers' from the left hand menu, then click 'Make a payment or transfer'
2) Select the account you want to make the payment from, and the payee you want to pay, from the drop down lists
3) Enter the amount and the date you want the money to leave your account, then select 'Next' and carefully check your payment details before clicking 'Confirm'
4) Once you have clicked on 'Confirm' you will be shown a summary of your newly arranged payment

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Icon expand How to manage Direct Debits and regular payments

Direct Debits
You can view or cancel Direct Debits using Digital Banking, just click on the 'Payments and transfers' option in the left hand menu of Digital Banking, then select 'Manage direct debits'.

Standing Orders
A standing order is when you tell us to pay a fixed amount to someone straight from your account at regular intervals. The money is taken from your account automatically on a fixed date and will show up on your statement.
To create new or manage existing standing orders click on the 'Payments and transfers' option in the left hand menu of Digital Banking, then select the option you need under the Standing orders section.

How to login if you've forgotten your customer number

Login using your debit or credit card

 

If you forget your customer number when logging into Digital Banking, you can use the long number from the front of your debit or credit card instead.

To login in using your credit or debit card:
1) Select the 'Card number' option on the Digital Banking login screen
2) Enter the 16 digit card number from your debit or credit card and click 'Continue'
3) Enter your PIN & Password details as usual and 'Next' to login

A reminder of your customer number will be shown at the top of the Account Summary screen once you've logged in.

 Top tip: 

Did you know you can withdraw cash from a Royal Bank of Scotland ATM without needing your card by using our Mobile App. Find out more

How to use your Digital Banking Mailbox
  • Your Digital Banking Mailbox allows you to securely receive and access important mail we’ve sent you in electronic format. 
  • You can view, download or print PDF copies of your mail whenever you like.
  • We will automatically send eligible mail to your Digital Banking Mailbox as well as sending a paper copy by post. If you don’t need the paper version, you can choose to go paperless by selecting the 'Paperless settings' option in the left hand menu within Digital Banking.
  • We’re continuing to make more letters available to access online. You can now receive selected account opening letters to your Mailbox, so if you’re opening a new savings account, current account or personal loan you’ll see your new account documents in your Mailbox.
  • Your Online Banking Mailbox allows you to securely receive and access important mail we’ve sent you in electronic format. 
  • You can view, download or print PDF copies of your mail whenever you like.
  • We will automatically send eligible mail to your Online Banking Mailbox as well as sending a paper copy by post. If you don’t need the paper version, you can choose to go paperless by selecting the 'Paperless settings' option in the left hand menu within Online Banking.
  • We’re continuing to make more letters available to access online. You can now receive selected account opening letters to your Mailbox, so if you’re opening a new savings account, current account or personal loan you’ll see your new account documents in your Mailbox.
  • Your Online Banking Mailbox allows you to securely receive and access important mail we’ve sent you in electronic format. 
  • You can view, download or print PDF copies of your mail whenever you like.
  • We will automatically send eligible mail to your Online Banking Mailbox as well as sending a paper copy by post. If you don’t need the paper version, you can choose to go paperless by selecting the 'Paperless settings' option in the left hand menu within Online Banking.
  • We’re continuing to make more letters available to access online. You can now receive selected account opening letters to your Mailbox, so if you’re opening a new savings account, current account or personal loan you’ll see your new account documents in your Mailbox.
  • Your Online Banking Mailbox allows you to securely receive and access important mail we’ve sent you in electronic format. 
  • You can view, download or print PDF copies of your mail whenever you like.
  • We will automatically send eligible mail to your Online Banking Mailbox as well as sending a paper copy by post. If you don’t need the paper version, you can choose to go paperless by selecting the 'Paperless settings' option in the left hand menu within Online Banking.
  • We’re continuing to make more letters available to access online. You can now receive selected account opening letters to your Mailbox, so if you’re opening a new savings account, current account or personal loan you’ll see your new account documents in your Mailbox.
  • Your Online Banking Mailbox allows you to securely receive and access important mail we’ve sent you in electronic format. 
  • You can view, download or print PDF copies of your mail whenever you like.
  • We will automatically send eligible mail to your Online Banking Mailbox as well as sending a paper copy by post. If you don’t need the paper version, you can choose to go paperless by selecting the 'Paperless settings' option in the left hand menu within Online Banking.
  • We’re continuing to make more letters available to access online. You can now receive selected account opening letters to your Mailbox, so if you’re opening a new savings account, current account or personal loan you’ll see your new account documents in your Mailbox.

Guide to your Digital Banking Mailbox

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