Interested to find out what we are working on and or great improvements we have planned?
Well now you can. Tap on the ‘help’ option within your app and then navigate to ‘Show me how’. Here you will now find a ‘What’s Next’ box. When you tap on this you will see what we are working on next to make your mobile experience even better.
Manage your ISA
We’ve made it even easier to manage your ISA via our app by adding helpful guidance on how to reactivate your ISA account if it's been inactive for the past tax year.
Remain logged in
If you're using our mobile app and need to navigate away to check a text message or use another app, you can now access our app again without needing to log back in, as long as its within 2 minutes.
You are free to opt out from this feature if you would prefer to log in each time you move away from the app.
Introducing 'My profile'
‘My profile’ is a new area in the app where you can now easily update your details, settings and your notifications.
To view your profile tap the icon on the top right of your accounts home screen on your iPhone when you log in.
iPhone X - Face ID
Lucky enough to already have the iPhone X?
You can use your iPhone X to log into your mobile app using Face ID.
Download the app on selected international mobile numbers
If you have not been able to download the app because you’ve got an international mobile number, now you can.
You can now download and use our app on the following international mobile numbers.
Australia, Belgium, Cyprus, Denmark, France, Gibraltar, Greece, Hong Kong, Ireland, Malta, New Zealand, Poland, Singapore, South Africa, Spain, Sweden, Switzerland and the USA.
Our app has a new look
You will notice we’ve given the app an improved new look.
These changes mean it is easier to discover and use more of the great features already available within the mobile app.
Cora is our new digital assistant powered by artificial intelligence that can answer your questions or help get you to the right place quickly.
You can find Cora by choosing ‘Message us’ in our mobile banking app.