What you'll need
Access to Digital Banking
Your step-by-step guide:
Log in to Digital Banking
Select 'Security' from the left-hand menu
In the 'Using a card-reader' section, select 'Order a card-reader'
Select a reason from the drop-down menu
Digital Banking available to customers aged 11+ with a Royal Bank account.
What to do next
A card-reader will arrive within 6 working days, we'll send it to the main address we have for you.
When your new card-read arrives, if it's your first one you'll have to enable your card-reader before you can use it.
If you have previously enabled your card-reader then you shouldn’t need to enable it again to begin using it.
No debit card?
If you do not have a debit card for your account, we’ll send you an Digital Banking card (known as a CAP card) and PIN that you can use with the card-reader. Please allow up to 15 working days for these to arrive.
Still not recieved your card-reader?
If you've ordered a card-reader that hasn’t arrived yet and you need to make a payment urgently, you might be able to use Mobile Banking.
App available to customers with Digital Banking and a UK or international mobile number in specific countries.