Privacy Notice:
We use cookies and similar technologies on our websites and mobile applications to help provide you with the best possible online experience. By using our sites and apps, you agree that we may store and access cookies and similar technologies on your device.
What you'll need
Access to Digital Banking
Your step-by-step guide:
-
01
Log in to Digital Banking
-
02
Select 'Security' from the left-hand menu
-
03
In the 'Using a card-reader' section, select 'Order a card-reader'
-
04
Select a reason from the drop-down menu
-
05
Click 'Confirm'
Digital Banking available to customers aged 11+ with a Royal Bank account.
What to do next
A card-reader will arrive within 6 working days, we'll send it to the main address we have for you.
When your new card-read arrives, if it's your first one you'll have to enable your card-reader before you can use it.
If you have previously enabled your card-reader then you shouldn’t need to enable it again to begin using it.
No debit card?
If you do not have a debit card for your account, we’ll send you an Digital Banking card (known as a CAP card) and PIN that you can use with the card-reader. Please allow up to 15 working days for these to arrive.
Still not recieved your card-reader?
If you've ordered a card-reader that hasn’t arrived yet and you need to make a payment urgently, you might be able to use Mobile Banking.
App available to customers with Digital Banking and a UK or international mobile number in specific countries.