Ways to Bank

Paying a
saved payee

In a nutshell

If you have made a payment before via Digital Banking or the app, the payee details are automatically saved, so making a payment to that company or person again is super-easy.

The best part is, if you're using the same payment details, you don’t need a card reader to complete the transaction.

I'd like to learn how…

Select your preferred way of doing it

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The quickest route

What you'll need

 

The mobile app

How to pay someone you have paid before

  1. 01

    Open your mobile app.

  2. 02

    Tap on the account you wish to make a payment from.

  3. 03

    Tap on 'Payments'.

  4. 04

    Tap 'Make a payment'.

  5. 05

    Tap on 'Select payee' on Apple devices or 'Choose payee', on Android devices to choose who you want to pay.

    Enter the amount you want to pay and if you want to make the payment now or in the future.

    Tap  ‘Make payment’ on Apple devices or ‘Next’ on Android devices to continue.

    * If you want to change the existing reference a daily limit of £750 will be applied and you may be asked to authorise the payment using your app's log in details.

  6. 06

    Check and confirm the payment details are correct and tap 'Make payment'.

  7. 07

    That’s your payment complete!

    If you need a record of this payment, simply tap 'Get PDF confirmation' and follow the instructions on the screen.

What you'll need

 

Access to Digital Banking

Your step-by-step guide:

  1. 01

    Log in to  Digital Banking

  2. 02

    Select 'Payments and transfers' from the left-hand menu

  3. 03

    Under the 'Make a payment or transfer' heading select 'Make a payment or transfer'

  4. 04

    Select the account you want to make the payment from, and from your list of saved payees select the person or company you want to pay

  5. 05

    Enter the amount and the date you want the money to leave your account

  6. 06

    Select 'Next' and carefully check your payment details before clicking 'Confirm'

  7. 07

    Once you have clicked on 'Confirm' you will be shown a summary of your newly arranged payment

Note:

If you need to pay someone but you haven’t paid them before, see How do I add a new payee using Digital Banking?

 

If you want to transfer money between your Royal Bank accounts see How can I transfer money between my accounts?

What you'll need

 

Your Digital/Telephone banking PIN and password

Your step-by-step guide:

  1. 01

    When you call us on 03457 242424 (International +44 (0) 131 549 8888), you will hear an automated menu where you can make a selection based on what you want to do

  2. 02

    Press 2 – this is the area for transactions and payments, this is the place to pay an individual

  3. 03

    Follow the steps that you hear on the phone

Top tip: make sure you use a reference that the person can recognise, it might come in handy when they're checking to see that you've paid.

What you'll need

 

Your Royal Bank debit card (so we can check your ID)

 

Your next steps:

If you need a helping-hand paying your saved payee, you can come into a branch and one of our team will help you. We have hundreds of TechXperts up and down the country ready and waiting to offer a helping hand.

Another way to pay a saved payee is to come into branch and use one of our iPads if available, to access your Digital Banking.

You will need to be registered for Digital Banking, if you are already then you’ll just need your password and PIN to login. If you’re not registered, we can help with that too.

Something else we can help you with?

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