What you'll need


Your Digital/Telephone banking PIN and password

Your step-by-step guide:

  1. 01

    When you call us on 03457 242424 (International +44 (0) 131 549 8888), you will hear an automated menu where you can make a selection based on what you want to do

  2. 02

    Press 2 – this is the area for transactions and payments, this is the place to pay an individual

  3. 03

    Follow the steps that you hear on the phone

Top tip: make sure you use a reference that the person can recognise, it might come in handy when they're checking to see that you've paid.