What you'll need


Your sort code and account number (Personal and Business customers)

Credit card (Credit card only customers)

Your step-by-step guide:

Registering is quick and easy. If we have a mobile number for you, we can set you up more quickly.

  1. 01

    Head to 'Register for Digital Banking' and let us know if you are a Personal, Business or Credit card customer

  2. 02

    Enter your personal details. We’ll need details including your name, date of birth.

    For current account and savings account customers, we'll need your sort code and account number.

    For credit card customers, we'll need your card number, expiry date, security code and credit limit

  3. 03

    We’ll show you your customer number on screen (you're making good progress at this point). Make a note of it as you’ll need it when you log in, in the future.

    If you already have your PIN and password from Telephone Banking, you can enter them here. If not, you can set these up once you have received your activation code

  4. 04

    If you have a mobile phone number registered with us, we'll ask you to confirm if it’s correct on screen. If it is, then we’ll send you an activation code by text message immediately. Or if we don’t have your phone number, we’ll send it through the post

  5. 05

    If you were sent a postal activation code, log back into the Royal Bank website and have your activation code to hand

  6. 06

    On the login page, type in your customer number or credit card number. On the next page, enter your activation code

  7. 07

    If you haven’t chosen your PIN and password yet, you can do so now. Your PIN and password should be easy for you to remember, but hard for anyone else to guess or find out. Your PIN should be 4 digits long, and your password can be between 6 and 20 characters

  8. 08

    Congratulations! You can now manage your finances anywhere you can get online (you can now get access to our mobile app too)