Ways to Bank

Setting up
text alerts

In a nutshell

Text alerts help to give you more control over your money. You can set up weekly balance alerts, Act Now Alerts, Arranged overdraft alerts, upper and lower balance limit alerts and mini statement alerts which you'll receive by text message.

Act Now Alerts

You will be enrolled to receive Act Now Alerts when providing a valid UK mobile number (which will tell you when you use an unarranged overdraft or are about to have a payment rejected)

If no UK mobile number is provided/ held enrolment cannot occur

Being enrolled for Act Now Alerts will help you stay aware of your overdraft use and manage the costs more efficiently, and not being enrolled may lead to you incurring avoidable overdraft charges

You can select how you wish to receive Act Now Alerts or switch them off by using Digital Banking, via ‘message us’ in the mobile app, by calling us or at your local branch

To contact us, select the ‘Support Centre’ link at the bottom of the page

 

Arranged overdraft alerts

If you apply for one, you will also be enrolled to receive text alerts when you use your arranged overdraft

If no UK mobile number is provided/ held enrolment cannot occur

Being enrolled for arranged overdraft alerts will help you stay aware of your overdraft use and manage the costs more efficiently, and not being enrolled may lead to you incurring avoidable overdraft charges

You can select how you wish to receive arranged overdraft alerts or switch them off by using Digital Banking, via ‘message us’ in the mobile app, by calling us or at your local branch

To contact us, select the ‘Support Centre’ link at the bottom of the page

I’d like to learn how…

Select your preferred way of doing it

icon-quickest-route-black Created with Sketch.
The quickest route

What you'll need

 

Your Digital Banking login details

Your step-by-step guide:

  1. 01

    Log into your Digital Banking and select 'Alerts' from the top left-hand side

  2. 02

    From the Alerts home page, select 'Manage my Alerts'

  3. 03

    You'll see your current settings. To change them, select 'Amend alerts settings'

  4. 04

    Use the dropdown bar on the right-hand side of each alert to set them to text

  5. 05

    For balance alerts, enter the value to wish to be alerted at. Select 'next'

  6. 06

    You can now review all your alerts and make sure you're happy

  7. 07

    You'll see confirmation on screen telling you that your alerts are active

What you'll need

 

The mobile app

Your step-by-step guide:

  1. 01

    Log in to the mobile app

  2. 02

    Select the profile icon to the top right of the screen

  3. 03

    Select settings

  4. 04

    Select Alerts

  5. 05

    View 'Activity Alerts' will show you what activity alerts you have set up. These can only be amended via Digital Banking

  6. 06

    Selecting an account will allow you to amend the alerts for each, including – Act Now Alerts, Weekly Balance and Balance Alerts.

    Pre-advice of interest and charges and new statement issued are only able to be amended via Digital  Banking

  7. 07

    To amend how Act Now Alerts are sent, simply tap on the option, and select the text, email or 'both' option and tap 'save'

  8. 08

    To amend the weekly balance alert, choose the day you want to receive the alert (Mon-Sun), and the time to receive the alert (Between 8am and 12pm, or Between 2pm and 6pm), then tap 'save'

  9. 09

    To amend Balance Alerts tap on the option, then set a lower balance and/or a higher balance and then tap 'save'

Something else we can help you with?

icon:support copy Created with Sketch.
icon-visit-us-in-branch-locator-white Created with Sketch.