Setting up the mobile app
What is the Royal Bank mobile app?
Our mobile app is all about giving you more control of your finances. Check your spending mid-shopping spree, or pay a bill from the back of a taxi - you're in charge.
App available to customers with Digital Banking using compatible iOS and Android devices and a UK or international mobile number in specific countries.
Your step-by-step guide:
Select 'I'm already a customer' to get started
Read and accept the terms & conditions
Enter your customer number. This is the 10-digit number you receive when you set up Digital Banking or telephone banking. It starts with your date of birth (DD/MM/YY), followed by four digits
If you don't have Digital Banking or a customer number then tap 'What's my customer number?' and follow the instructions
Enter characters from your PIN and password. We never ask you for your full PIN or password, but the app will ask you for certain numbers from your PIN and a few characters from your password - just to make sure it's you
Confirm your mobile number, we'll then use this to send you an activation code by text message
Enter the activation code you received
Set up a pass code, which you'll use to log in to the app. You can set up fingerprint or facial login later
That's it. You're now ready to get started with the Royal Bank app
Many banks and accounts, one mobile app
Save time flipping between apps and view your balances and transactions on selected account types held with participating UK banks using our Mobile Banking app. Banking made simple.
You must be registered for your other banks online banking.