Telephone & Branch banking | Royal Bank of Scotland

Telephone & Branch banking

Need to contact telephone banking or find a branch

Branch locator
Bank in the branch

See the range of services available and find your local branch

Cash and Deposit machines

We have introduced Cash and Deposit machines (CDMs) into selected branches.

CDM functions

  • Cash Withdrawal
  • Emergency Cash/Get Cash
  • Display Balance
  • Mobile Phone Top-up
  • Deposit (where available) - notes, cheque, coin

Other Services

  • Cheque Book Request
  • Change PIN for your debit card
  • Unlock PIN when your debit card is locked
  • Donate to Charity

Payments & Transfers

  • Transfers between your own accounts
  • Bill payments - including credit cards with a Bank Giro Credit slip
  • Pay in with slip (notes*/Cheque*/coin) *where deposits available
  • Pay in with card (notes*/Cheque*/coin) *where deposits available
Make payments using a Card
  • Payment to Royal bank of Scotland via a Royal Bank of Scotland Machine
  • Payment to NatWest - NatWest Machine

Not a Customer? or don't have a card and are paying notes, cheque or coin:

  • Payment to Royal Bank of Scotland from a Royal Bank of Scotland Machine
  • Payment to NatWest from a NatWest Machine
 
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Cheque processing

In 2017 the process of cheque clearing in the UK will undergo an important and necessary change.

This means that your cheques will clear much faster. The main difference is that instead of exchanging physical cheques, UK banks will exchange digital images of cheques.

 

We are currently developing new systems and processes to enable this change to take place in late 2017.

 

We will of course update you ahead of these changes coming into force.

 

For more information on this initiative, and how it applies across the UK banking industry, click the button below.

 

Cashlines

Use our ATM Cashlines to check your balance, top up your mobile and much more.

Cashline functions

  • Cash Withdrawal
  • Emergency Cash/Get Cash
  • Display Balance
  • Mobile Phone Top up

Other Services

  • Cheque Book Request
  • Change PIN for your debit card
  • Unlock PIN when your debit card is locked
  • Donate to Charity

Payments & Transfers

  • Transfers between your own accounts
  • Payment to a Royal Bank account via a Royal Bank Machine
  • Payment to a Royal Bank account via a NatWest Machine
  • Payment to a NatWest account via a Royal Bank Machine
  • Payment to a NatWest account via a NatWest Machine 

Mobile branches for rural communities

If you live or visit a rural community, our mobile branch bank could be the answer you’re looking for.

 

Customers visiting the mobile branch bank will be able to carry out a range of personal banking transactions onboard, including:

  

  • Cashing cheques
  • Making account deposits
  • Paying bills
  • Accessing forms to open accounts

 

The Royal Bank of Scotland Mobile Branch Banking service operates 5 days a week, all year round except for Christmas day / Bank Holidays and can accept deposits, cash withdrawals, bill payments, and has an on-board customer phone facilities for contacting central areas to enquire about loans, credit cards, mortgages, insurance, etc.

Using the Post Office

Find your nearest branch and use Cash Deposit Machines and Cashlines to check your balance, pay in cash and cheques.

Missed the Bank or not near a Royal Bank of Scotland branch?

 

We’ve increased the number of services available at thousands of Post Office® outlets across the UK giving you more choice as to how you choose to Bank with Us! As a Royal Bank of Scotland customer, you can:

 

  • Get a balance using your debit card and PIN. 
  • Withdraw cash using your debit card and PIN. 
  • Pay in cash with a pre-printed paying-in slip. 

Make cheques deposits with a pre-printed paying-in slip.

Branch closures

Unfortunately, we’re closing some branches. We know that you may have a few questions about what this means for you and the way you bank with us.

With more of our customers choosing to use telephone, online and mobile banking services than ever before, we’re having to make some difficult decisions about our branch network.

Branch closure information
Bank on the phone with Telephone banking

It's easier to use Digital and mobile banking to check your balance, make transfers and payments, but you can also do these in Telephone Banking as well.

Want to register for Telephone banking

Don't have Telephone banking and want to register

Call us to register for Telephone banking

 

0345 722 2345 for accounts in scotland

 

0345 301 0896 for accounts in England and Wales

 

Calls may be recorded

 

Please note, these numbers are to register for Telephone banking, you won't be able to carry out any transactions until you are registered.

Using our automated telephone service

Check your balance, transfer money and more

You can carry out a range of transactions on the phone. When you call us on:

 

03457 24 2424, Overseas: +44 (0) 131 549 8888 - For accounts in Scotland -  Minicom: 0800 404 616

0345 900 0400, Overseas: +44 (0) 131 242 0017 - For accounts in England and Wales - Minicom: 0800 068 1289

 

you will hear an automated menu and can make choices based on what you want to do

 

Press 1 for self service automated balances, transactions, payments and general banking queries. Then:

  •     Press 1 for balance and account transactions, then follow the prompts to hear your balance/available funds,     hear recent transactions and search for a transaction
  •     Press 2 for transfers and payments, then follow the prompts to transfer money between your Royal Bank of Scotland accounts, pay a Royal Bank credit card, pay a bill or individual
  •     Press 3 to order a statement or a cheque or paying-in book but following the prompts
  •     Press 4 for assistance from a UK-based customer adviser
 
 
Press 2

to talk to a UK-based customer adviser about existing loans and overdrafts or account charges

 
 
Or:
 
 
Press 3

To talk to a UK-based customer adviser about:

 

  • new products and services
  • account enquiries for customers not registered for Telephone banking
  • to register for Telephone banking
 
 
 

Already registered?

Need to call Telephone banking and forgot the number

Call us on:

 

03457 24 2424, Overseas: +44 (0) 131 549 8888 - For accounts in Scotland -  Minicom: 0800 404 616

0345 900 0400, Overseas: +44 (0) 131 242 0017 - For accounts in Endland and Wales- Minicom: 0800 068 1289

 

Remember: You'll only be able to use Telephone banking if you have your PIN and Password

Contact numbers for the hard of hearing

If you are already registered for Telephone banking and are hard of hearing, please use our Minicom number - 0800 404 6161

 

If you want to register for Telephone banking and are hard of hearing, please is the following Minicom numbers:

  • 0800 404 6160 - for accounts in Scotland
  • 0800 0681 289 - for accounts in England
  • 0800 0923 201 - for accounts in Wales
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