Ways to Bank

Video Banking

Services available via Video Banking

Financial Health Check

Whether you want to set up a savings goal, work out a debt consolidation plan, or make the most of the mobile app, we're here to help.

Existing customers

  • Current accounts (excluding Reward Silver and Reward Platinum), Personal Loans, Savings accounts, Overdrafts, Account upgrades (Select to Reward only)
  • Mortgages: We can walk you through the process and provide you with an agreement in principle.
  • Insurance: We can assess your needs and supply you with further information to help you take the next steps.

New account opening

Current accounts (excluding Reward Silver and Reward Platinum)

How it works

  • All you need is a device that has a camera or webcam – this can be a mobile phone, tablet or laptop / PC with a webcam and connection to Wi-Fi or 3G/4G data.
  • Video Banking appointments are provided through Zoom and are free if Wi-Fi is used, but will be chargeable if your mobile data is used (your standard data charges to your data provider will apply)
  • Once you’ve booked an appointment you will receive emails and texts from us to guide you through how to join your Video Banking appointment 
  • Follow the link in the confirmation email to download our Video Banking App.
  • At your appointment time simply open the app or follow the link in your confirmation email.

Booking your appointment

Before booking, please note:

  • Royal Bank of Scotland collect your name, email, postcode and mobile number to help identify you ahead of your appointment. 
  • The information is deleted up to 90 days after your appointment.
  • No bank records are updated as a result.
  • The Video appointment will contain personal data e.g. your image, and will be recorded for training and monitoring purposes (and kept for 6 years).  

By consenting to this notice you agree that this recording will be stored with Zoom Communications Inc. on behalf of Royal Bank of Scotland. For more information please read our Privacy Notice.

Important information

Please take some time to review, print and/or save the important information. By clicking that you’re ready to continue, you are confirming that you have been provided with, and have acknowledged our important documents.

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Frequently asked questions

Ways to Bank near you

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Your mobile branch service

If you don’t live or work near one of our branches, then you might appreciate us coming to you. Our mobile branch service could help make life a little easier.
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Find your nearest branch

You can use our Branch Locator to find your local branch that best meets your needs.
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Using the Post Office®

We’ve increased the number of services available at thousands of Post Office outlets across the UK.

Something else we can help you with?

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