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What you'll need
Your Digital/telephone Banking details (they're the same thing)
Information about the Direct Debit which means:
- The name, account number and sort code
of the company taking the Direct Debit
- The frequency of the Direct Debit and
the amount that's taken
Your step-by-step guide:
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01
Call us on 03457 242424 (International +44 (0) 131 549 8888) and you'll be given some options
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02
Choose option 1 which is “Payments and transfers”
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03
Follow the rest of the prompts
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04
Make sure you have all the details outlined in the “what you’ll need” section above, we’ll need those bits to get the Direct Debit cancelled for you
You can use telephone banking when you have registered for Digital Banking, and vice versa. Digital Banking available to customers aged 11+ with a Royal Bank of Scotland account.