What you'll need


Your Digital/telephone Banking details (they're the same thing)

Information about the Direct Debit which means: 

     - The name, account number and sort code
        of the company taking the Direct Debit

     - The frequency of the Direct Debit and
        the amount that's taken

Your step-by-step guide:

  1. 01

    When you call us, you will be asked to tell us why you are calling.

    Contact Number : 03457 242424
    International : +44 (0) 131 549 8888
    Next Generation Text Service : 18001 03457 242424

  2. 02

    To cancel a direct debit, say 'cancel a direct debit'.

  3. 03

    Follow the prompts to complete your request.

  4. 04

    Make sure you have all the details outlined in the “what you’ll need” section above, we’ll need those bits to get the Direct Debit cancelled for you

This service is accessible to next generation text relay and sign video users, visit our accessibility hub to learn more.