What you'll need


Your Digital/telephone Banking details (they're the same thing)

Information about the Direct Debit which means: 

     - The name, account number and sort code
        of the company taking the Direct Debit

     - The frequency of the Direct Debit and
        the amount that's taken

Your step-by-step guide:

  1. 01

    Call us on 03457 242424 (International +44 (0) 131 549 8888) and you'll be given some options

  2. 02

    Choose option 1 which is “Payments and transfers”

  3. 03

    Follow the rest of the prompts

  4. 04

    Make sure you have all the details outlined in the “what you’ll need” section above, we’ll need those bits to get the Direct Debit cancelled for you