Privacy Notice:
We use cookies and similar technologies on our websites and mobile applications to help provide you with the best possible online experience. By using our sites and apps, you agree that we may store and access cookies and similar technologies on your device.
What you'll need
Your Digital/telephone Banking details (they're the same thing)
Information about the Direct Debit which means:
- The name, account number and sort code
of the company taking the Direct Debit
- The frequency of the Direct Debit and
the amount that's taken
Your step-by-step guide:
-
01
When you call us, you will be asked to tell us why you are calling.
Contact Number : 03457 242424
International : +44 (0) 131 549 8888
Next Generation Text Service : 18001 03457 242424 -
02
To cancel a direct debit, say 'cancel a direct debit'.
-
03
Follow the prompts to complete your request.
-
04
Make sure you have all the details outlined in the “what you’ll need” section above, we’ll need those bits to get the Direct Debit cancelled for you
This service is accessible to next generation text relay and sign video users, visit our accessibility hub to learn more.
You can use telephone banking when you have registered for Digital Banking, and vice versa. Digital Banking available to customers aged 11+ with a Royal Bank of Scotland account.