Contact us round the clock

Please get in touch straight away if you’ve noticed any suspicious transactions on your account. Please remember that when you call, we’ll ask you some security questions to confirm your identity.

Here are the numbers you need:

Current accounts (Lines are open 24/7)

UK: 0333 202 3332
Overseas: +44 131 278 3507

Credit cards (24 hours a day)

UK: 0800 161 5153
Overseas: +44 345 300 4350

Find out more about reporting fraud on your account.

If your card is damaged or lost, you can order a replacement online in less than 2 minutes – that's less than half the time it takes if you were to phone us (5min 10s).

1. Log in to Digital Banking and go to the 'Cards' option in the left hand menu
2. Then choose 'Manage your debit card' or 'Manage your credit card'
3. Choose 'Report your card lost and order a replacement' or 'Order a replacement for a damaged card'.

Our Emergency Cash service allows you to withdraw money from your account using a security code instead of your card. The service can only be provided to you at the time of card cancellation. 

To use the Emergency Cash service:

• You need to be within the UK
• You must have at least £20 available in your account
• You can withdraw up to £300 from a NatWest or Tesco cash machine if you're a fully active online or telephone banking customer and if you aren't we'll still let you withdraw up to £60 to tide you over.

Remember you'll need to have money available in your account before you can withdraw it.

To report your Visa debit card lost or stolen and use the Emergency Cash service, please call our Card loss centre straight away.

Card loss centre

UK: 0370 600 0459
Overseas: +44 1268 500 813
Minicom: 0800 917 0526

Open 24 hours a day. Calls may be recorded.