Do more with Premier Banking | Royal Bank Premier

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Do more with Premier

Make your money work harder
with a free Financial Health Check

Book your appointment How could reviewing your
financial goals help?

Available to all customers with a sole income of at least £100,000 or a joint income of £120,000 paid into their Royal Bank of Scotland account, or minimum outstanding mortgage borrowings with us of £500,000, or savings and investments of at least £100,000 held with us.

Make your money work harder

Taking a step back and looking at your finances could really help you to feel in control and stay on top of your spending. A free financial review with your Premier Banking Manager is a great way to do that.

They will go through your specific circumstances and help you with ideas on how you can make your money work harder.

Your Premier Banking Manager can refer you to members of our Premier Tax Panel where appropriate - they can help with tax returns and give tax advice at a discounted rate. Remember that you have until midnight on 31st January to file Self Assessment online tax returns, so if you need help finishing this off why not talk to your Premier Banking Manager.

Book a Financial Health Check
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Do more with Premier Banking | Royal Bank Premier

5 ways our app could help you

App available to Digital Banking customers with a UK or international mobile number in specific countries.

Fingerprint Login

Fingerprint login 

Using fingerprint login on your iPhone, iPad or Android phone? Then that’s also your quickest and most secure way to log into the app. 

To set it up, first log into the app with your existing passcode, then click the ‘More’ button at the bottom of the screen. Open the ‘Settings’ menu and that’s where you’ll find the option to enable fingerprint login. 


Try our iPhone demo

Try our Android demo

Important Information


Touch ID and Android Fingerprint are available on selected Apple and Android devices.



View your transaction details

View your transaction details

Don't recognise a payment on your transaction list? Tap it to learn more.

We have recently improved the amount of information displayed within our app to help you keep track of your account.

Tap on your transaction to show additional details such as;

  • The name of the company
  • The date of the transaction
  • How the payment was made e.g. contactless
  • The last 4 digits of the card used to make the payment

If you are still unsure about the payment then tap 'Find out more' to visit our Transaction Support Zone.

If you don't recognise a payment on your statement it could be because the company you have made a payment to may have a different trading name from the one you expect.

Learn more
View your transaction details

Screenshot of the new information available within the Royal Bank of Scotland banking app

Register your travel plans

Register your travel plans with us

Just let us know 24 hours before you set off. You can create one travel plan at a time, for a maximum period of 90 days, that includes up to seven countries.

The travel plan will apply to the debit card in your name only - joint account holders should register separately through their own app.

It's simple to do this;

  1. Select the 'More' menu
  2. Tap 'Going Abroad'
  3. Tap 'Add Destination'

Holiday planning is a hugely exciting time, and good planning will make sure you can relax and enjoy when you’re there.

Learn more
Travel Plans

Screenshots of the new 'Travel Plan' feature in the Royal Bank of Scotland banking app.

Send international payments

Send international payments

Send money abroad from our mobile app

You can now send international payments with your mobile app in a few simple steps, without having to login to Digital Banking or visit a branch.


  1. Tap 'International payments' on your Account Summary screen
  2. Choose an existing payee from your list
  3. Enter an amount, select delivery payment speed and allocate fees
  4. Check the details and when you're happy, confirm the payment
Learn more about international payments
International payments

Screenshot of account summary page

Pay someone new

Pay someone new

No need for a card reader - pay up to £250 quickly and easily.

You can pay up to £250 to anyone - all you need is their account number and sortcode. There's no need to have paid them previously, or for the payee to bank with Royal Bank of Scotland. Ideal for when you need to split the bill after a meal out with friends.


Choose the account you'd like to pay from and press 'Payments', then press 'Pay someone new'. If formal confirmation is needed, you can share a PDF payment confirmation via email, save to your phone, or print directly from the app.


Try our demo

Important information

Payment details will not be saved. You must have available funds to send from your account (including any overdraft facility). You can make a maximum of 5 payments totalling £250 per working day, which is seperate from your daily withdrawal and Get Cash limits.

For security reasons, the first time you use a feature that allows money to leave your account from within the app, you will be asked to confirm a second activation code.

See what's changed in our
latest update

Make a payment or transfer with Digital Banking

Making a new payment

Set up new payments with your card-reader, make existing payments or transfers between your accounts.

  • Create new payments
  • Set up regular payments
  • Transfers money between your accounts
  • Pay utility and credit card bills
  • Make international payments
Digital Banking is available to customers aged 11+ with a Royal Bank of Scotland account.
More about payments See our online banking guide
Do more with Premier Banking | Royal Bank Premier

Expert help when you need it, 24/7

Day or night, you can speak to our telephone banking team, who are based in the UK

Premier 24 have the expert banking knowledge and resources to help you online or on the phone, when and where you need it

Call and you’ll reach them directly (no recorded messages or annoying hold music)

Chat to our team now
NatWest Private Team Chat with our team online

Our dedicated WebChat team is on hand 24/7, to help you. They can help you with things like:

  • Real-time balances and up-to-the-minute statements;
  • Mobile app and digital banking;
  • Instant transfers between your Royal Bank of Scotland accounts, paying bills and making payments;
  • Managing Direct Debits and standing orders; and
  • Arranging a free financial review with your Premier Banking Manager.  

I need help with my Black Reward Benefits
Login in to membership services to get all the information you need about your benefits and use them online.

Call us now

How can we help?

Premier 24 Customer Support
Make transfers, payments and international payments, manage your direct debits or book an appointment with your Premier Banking Manager

Telephone 0333 202 3332
International +44 131 278 3507
Minicom 0800 027 1398

If you are based in England or Wales please call 0345 301 4723.

Reward Black Account - Membership Services

Use or claim your Reward Black Account benefits.

Telephone 0345 266 8801
International +44 2392 668 814 
Minicom 0370 600 0856

Membership services are open Monday to Friday 8am-8pm (except Bank Holidays) and 9am-5pm on Saturdays. Calls may be recorded.

I have a different Reward Account?

Eligibility criteria
Available to all customers with a sole income of at least £100,000 or a joint income of £120,000 paid into their Royal Bank of Scotland account, or minimum outstanding mortgage borrowings with us of £500,000, or savings and investments of at least £100,000 held with us.

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