SIM swap is a genuine service which allows you to keep your existing phone number and change between different SIM sizes or phone providers.
This technique is becoming increasingly common for use by fraudsters and third parties. The ability to utilise your mobile phone number to receive and make calls, receive and send text messages as well as use any provisioned data allowance can be motivation for illicit SIM swap.
We recommend you follow these simple steps to help stay secure:
- If you stop receiving calls or texts on your mobile phone, and you don't know why, check in with your mobile operator immediately
- Keep your personal details - such as your phone number, address, date of birth - off social media
- Never disclose your full PIN and full password to anyone Should you confirm a fraudulent SIM swap with your mobile operator, inform us so we can take necessary steps If you suspect you’ve been a victim of SIM swap fraud and have lost money from your account then please contact us immediately.
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