Security Centre

Security Centre

How we protect you

Useful tips and advice

Report a fraud

Download free IBM Rapport security software Banking safely on mobile
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Stay safe while shopping online

Stay safe while you shop online by following these simple steps


  • Only shop on secure and trusted websites
  • Keep your contact details including your mobile number updated with the bank
  • Download our free security software IBM Rapport that protects your card details online

For more information please visit our card security page

Take five to stop fraud

Take Five is a national campaign that offers straight-forward and impartial advice to help everyone protect themselves from preventable financial fraud. This includes email deception and phone-based scams as well as online fraud – particularly where criminals impersonate trusted organisations. 


Remember to stop and think


  1. Never disclose security details, such as your full PIN or full banking password
  2. Don't assume an email, text or phone call is authentic
  3. Don't be rushed - a genuine organisation won't mind waiting
  4. Listen to your instincts - you know if something doesn't feel right
  5. Stay in control - don't panic and make a decision you'll regret

For more information please visit the Take Five website (opens in a new window)

Stay safe on social media

Fraudsters create fake social media accounts ‘offering’ to help by asking for your account information or directing you to fake websites. These fake social media accounts often have similar imaging, blurbs or tweets as our real accounts.

Follow these simple steps to help stay safe on social media


What you need to do:

  1. On Twitter, look for a blue tick next to @RBS_Help.
  2. Never click on links or attachments in suspicious messages
  3. Never give your full PIN or full password to anyone
  4. Report any suspicious activity to
  5. More about social media safety

Keep yourself safe from scams

Fraudsters often contact you pretending to be from the Bank, the Police or companies you trust to convince you to pay money outside your account.

A common strategy fraudsters may use is to pose to be a known company that you may use and advise that you have overpaid a payment in the past and that you are owed a refund. The fraudsters would then try to get you to use your card reader to be able to process the refund.

Follow these simple tips to help protect yourself from scams.

  • Only ever pay money to people and companies you know & trust 
  • The Bank or Police will never call to ask you to make a payment or use your card-reader

Four useful tips to help you stay safe

Fraudsters send spoof text messages and emails to try and get your personal information. These messages may well have been doctored so that they appear to come from a genuine Bank number or email ID. They usually contain links which lead to websites asking you to enter your Online Banking login information or other personal information.

We recommend you follow these simple steps to help stay secure:

  • Never give your full PIN or full password to anyone
  • Never respond to suspicious emails or text messages
  • Never click on links or attachments in suspicious emails or text messages
  • If you’re in doubt about the authenticity of a message from us, please contact us immediately

It takes 2 minutes to protect yourself online

Anti-virus software alone isn't enough. Download our free IBM Trusteer Rapport security software, which:

  • Confirms that you're connected to our website
  • Sheilds your online banking details from prying eyes
  • Protects your card details when shopping online

It's a simple two step process that only takes a few minutes, download then install the software

IBM Rapport works on PCs, laptops and Macs only. It is not available for Tablets / Mobile devices.

Download free IBM Rapport security software

PC User

Download now

Full list of supported platforms (Opens in a new window)

Mac User

Download now

Full list of supported platforms (Opens in a new window)

Common Scams

The best way to avoid becoming a victim of scams is to be in the know. We’re delighted to be working with the Metropolitan Police to bring you this informative guide that gives your information about latest scams.

The Little Book of Big Scams Edition 3 (opens in a new window)

Telephone scams also known as Vishing

These are unsolicited phone calls from fraudsters which encourage you to give out your personal details, such as your card, PIN or card reader codes. The fraudsters can pretend to be your bank, the police, or any other official company.

Sometimes you may get a 'warm up call' where no information is discussed. This is to set the scene for a later call where you may be asked for information.


More about vishing

Sim Swap

SIM swap is a genuine service which allows you to keep your existing phone number and change between different SIM sizes or phone providers.


This technique is becoming increasingly common for use by fraudsters and third parties. The ability to utilise your mobile phone number to receive and make calls, receive and send text messages as well as use any provisioned data allowance can be motivation for illicit SIM swap.


We recommend you follow these simple steps to help stay secure:


  • If you stop receiving calls or texts on your mobile phone, and you don't know why, check in with your mobile operator immediately
  • Keep your personal details - such as your phone number, address, date of birth - off social media
  • Never disclose your full PIN and full password to anyone Should you confirm a fraudulent SIM swap with your mobile operator, inform us so we can take necessary steps If you suspect you’ve been a victim of SIM swap fraud and have lost money from your account then please contact us immediately.

More about SIM swap

Email scams also known as Phishing

Sometimes you get emails pretending to be from legitimate sources…but they’re asking you to give away personal or private information

Remember, never respond to any suspicious emails and don’t click on any links or attachments within them.

NatWest will never ask you for your full PIN or password.

If you do receive a suspicous email you can report it to us forwarding it to


More about phishing




Ransomware is a form of malicious software that gives criminals the ability to lock a computer from a remote location - then display a pop-up window informing the owner that it will not be unlocked until a sum of money is paid. We recommend you follow these simple steps to avoid ransomware.

  • Never click on links or attachments in suspicious emails or text messages.
  • Visit only websites you know to be reputable.
  • Ensure you have effective and updated antivirus software and firewall running before you go online.
  • Regularly back up all your data, including to a USB-connected device stored remotely from your computer. This is because some ransomware can also infect your cloud-based storage

More information on scams can be found at (opens in a new window)

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