Security Centre | Royal Bank of Scotland

Royal Bank of Scotland Security Centre
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Security Centre

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Telephone Fraud

Telephone Scams - also known as Vishing

Fraudsters often contact you pretending to be from the Bank, the Police or companies you trust to convince you to pay money outside your account.

 

 

A common strategy fraudsters may use is to pose to be a known company that you may use and advise that you have overpaid a payment in the past and that you are owed a refund. The fraudsters would then try to get you to use your card reader to be able to process the refund.

 

Follow these simple tips to help protect yourself from scams.

 

Never give out your Mobile banking App Activation codes and Passcode

 

Never give your full Digital Banking Security Number, full Digital Banking password or Card Reader codes to anyone, even a caller claiming to be from your bank or the police

 

If you get a call asking you for this information, end the call immediately

 

If you receive a suspicious or unexpected call, always verify the caller using an independently checked phone number such as a contact number from our website

 

If you receive a request to download software to connect to your computer, and you have not initiated the conversation with the company, decline to do so

 

More about vishing 

5 ways to stop fraud

Take five to stop fraud

Take Five is a national campaign that offers straight-forward and impartial advice to help everyone protect themselves from preventable financial fraud. This includes email deception and phone-based scams as well as online fraud – particularly where criminals impersonate trusted organisations. 

 

Remember to stop and think

 

     

    Don't assume an email, text or phone call is authentic

     

    Don't be rushed - a genuine organisation won't mind waiting

     

    Listen to your instincts - you know if something doesn't feel right

     

    Stay in control - don't panic and make a decision you'll regret

     

For more information please visit the Take Five website (opens in a new window)

Protect yourself from scams

Become a Friend Against Scams

Royal Bank of Scotland are proactive in providing you with the knowledge and skills to protect yourself from fraud and scams, and that is why we are proud to be the first and only bank to support Friends Against Scams, a new partnership initiative with the National Trading Standards Scams Team.

 

Friends Against Scams aims to raise awareness of fraud and scams, encourage people to take part in short online training session's and make a commitment to spread the fraud protection message to family and friends.Anybody can join Friends Against Scams by helping to spread the scams awareness message and make a difference in their own way

 

For more information and to take the online training, visit the Friends Against Scams website www.friendsagainstscams.org.uk/ (opens in new window)

Text message fraud

Text message Scams - also known as Smishing

Fraudsters send spoof text messages and emails to try and get your personal information. These messages may well have been doctored so that they appear to come from a genuine Bank number or email ID. They usually contain links which lead to websites asking you to enter your Online Banking login information or other personal information.

 

We recommend you follow these simple steps to help stay secure:

 

    Never give your full Digital Banking Security Code, full password or card reader codes to anyone

     

    Never respond to suspicious emails or text messages

     

    Never click on links or attachments in suspicious emails or text messages

     

    If you’re in doubt about the authenticity of a message from us, please contact us immediately

     

Stay safe whilst shopping online

Stay safe whilst shopping online

Stay safe while you shop online by following these simple steps

 

    Only shop on secure and trusted websites

    Keep your contact details including your mobile number updated with the bank

    Download our free security software IBM Rapport that protects your card details online

For more information please visit our card security page

Stopping Scotland's Scammers

 

Latest Episode - Podcast 4

Dr Antonis Kousoulis of the Mental Health Foundation explains the consequences of experiencing the trauma of a scam. We find out the surprising truth about the impact of age on our likelihood to be scammed

 

 

To listen to the previous podcasts visit our Safer Money page
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