If we hold your mobile number, we will send you an SMS to confirm some activities on your account and check that it was you that made the transaction or changed some of your information. When we detect unusual activity on your account, we will contact you immediately to find out if fraud has actually occurred.
A man and a woman looking over a laptop
Our security measures
How we protect youDownload free IBM security software to keep you safe
We protect you and your computer in many ways
Disabling online accounts
Sometimes a fraudster may steal some of your security details and try to access your account through online or mobile banking. We temporarily disable online accounts if too many unsuccessful attempts have been made to log in.
A card reader is a security device needed by all online banking customers, looking to get the most out of their Online Banking. It works with your Online Banking service to provide an extra layer of protection against online fraud. The card reader also allows you to set up new payments, change your details and more.
The green traffic light address bar
When you log in to our Online Banking service on a lot of browsers, you’ll notice that the address bar (which starts ‘https://’) turns green. This shows that the website has an extra level of security.