Report a Fraud | RBS

Secure Banking Promise

Report a Fraud

Have you noticed an unusual transaction on your account and want to know what to do about it

Add your signposting title here… Don't recognise a transaction

If you don't recognise a payment on your statement it could be because the company you have made a payment to may have a different trading name from the one you expect

 

Unrecognised transaction

 

Phone numbers to report suspicious activity on:

 

Your bank account

Have you noticed any suspicious transactions on your Royal Bank of Scotland Personal account?

You can report this to us by calling:
 

Monday to Friday 8am-10 pm,  Saturday 8am-6pm, Sunday 9am-5pm

0800 161 5150

Outside these hours, call

0370 600 0459 (Lost & Stolen cards emergency line)

Calling from outside the UK

(0044) 125 230 8047

You can reverse the charges on calls from abroad through the international operator when calling from a landline.

 

Have you noticed any suspicious transactions on your Royal Bank of Scotland Business account?

You can report this to us by calling:

 

Monday to Friday 8am-8pm,  Saturday 8am-6pm, Sunday 9am-5pm

0345 300 3986

Calling from outside the UK

(0044) 345 300 3986

You can reverse the charges on calls from abroad through the international operator when calling from a landline.

Your credit card

Personal credit cards

Have you noticed any suspicious transactions on your Royal Bank of Scotland credit card?

You can report it to us by calling:

0800 161 5153 (24 hours a day)

 

Calling from outside the UK

(0044) 345 300 4350 (24 hours a day)

You can reverse the charges on calls from abroad through the international operator when calling from a landline.

 

Business credit cards

Have you noticed any suspicious transactions on your Royal Bank of Scotland credit card?

You can report it to us by calling

0800 161 5164 (24 hours a day)

 

Calling from outside the UK

(0044) 345 300 4351 (24 hours a day).

You can reverse the charges on calls from abroad.

 

Please be prepared to answer some security questions so we can verify you.

 

Calls may be recorded

 

 

 

Phone or email

Suspicious email

 

If you have received a fraudulent or suspicious email which you have not responded to, please forward the email to phishing@rbs.co.uk 

 

If you have responded to the e-mail, and/or you suspect that any of your accounts with us have been accessed online by someone other than yourself, please contact us immediately on 0800 161 5154

When calling from abroad please dial (0044) 345 301 5748

 

Add your signposting title here… We are commited to protecting our customers

Our detection system looks out for unusual patterns on your account, and if we notice anything of concern, we may contact you using our automated system or an operator to help protect you against fraud.

If you receive a call or voicemail from us about your bank account or debit card, please call us back on 0345 356 0010 as soon as possible (calls may be recorded). If we do not hear from you we may send a letter asking you to contact us.

To help us in our fight against fraud, please ensure that all your contact details are accurate and up to date.

 

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